System Director – Strategic Delivery, Digital Solutions

Baystate Health

. Provide senior leadership across functions supporting Baystate Health's digital transformation strategy .

Posted 11/9/2026full-timeUnited StatesLead💰 $210,641 - $286,249 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading digital transformation initiatives within healthcare, focusing on patient access technologies, vendor management, and IT financial operations. Proven ability to manage complex technology capabilities while ensuring alignment with organizational goals and stakeholder expectations.

Highest-signal resume keywords

Digital Transformation LeadershipVendor ManagementIT Financial ManagementHealthcare Technology ExperienceProject Management Professional (PMP) Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital SolutionsTechnology OperationsIT ProcurementFinancial ReportingBudget DevelopmentPerformance MonitoringRisk ManagementChange ManagementTechnology IntegrationStakeholder Management

Soft Skills

LeadershipCoachingCollaborationCommunicationStrategic Thinking

Tools & Technologies

Contact Center PlatformsPatient Access TechnologiesConsumer Engagement PlatformsDigital Front Door CapabilitiesManaged Service Providers

Certifications & Qualifications

Project Management Professional (PMP)

Industry Keywords

HealthcareDigital SolutionsTechnology InvestmentsEnterprise Program DeliveryCross-Functional Teams

Tech Stack

Tools & technologies

Cyber SecurityPMP

About the role

Key responsibilities & impact

Provide senior leadership across functions supporting Baystate Health's digital transformation strategy
Advance digital front door capabilities, patient access technologies, contact center platforms, research-related digital solutions, and consumer engagement platforms
Ensure digital solutions are reliable, secure, integrated, and continuously improved
Manage third-party vendors, managed service providers, community partners, and external organizations
Monitor service levels, financial performance, risk, and customer experience
Oversee IT sourcing, purchasing, contracting, renewals, and vendor management processes
Oversee IT budget development, operating and capital planning, forecasting, variance reporting, and financial reporting
Establish measurable outcomes for technology investments and track results against business cases
Deliver executive reporting and recommendations on digital performance, vendors, procurement, technology spending, and investment outcomes
Ensure initiatives align with technology intake, architecture, cybersecurity, portfolio, service management, and change management standards
Recruit, coach, and develop leaders and team members
Use performance data, stakeholder feedback, financial insights, and industry practices to improve digital delivery and technology operations

Requirements

What you’ll need

Bachelor's degree, required
Master's degree in business administration, healthcare administration, information technology, engineering, health informatics, or a related field, preferred
10+ years of progressive experience in healthcare technology, digital solutions, technology operations, strategic vendor management, IT financial management, enterprise program delivery, consulting, or a related discipline, required
At least 5 years of leadership experience with accountability for complex, cross-functional technology capabilities or services
Experience leading digital front door or patient access technology, contact center platforms, strategic vendor or managed service provider relationships, IT procurement, technology financial operations, and/or value realization
Experience within a large healthcare organization or similarly complex environment
Demonstrated success managing senior stakeholders, third-party partners, technology investments, and multifunctional teams
Project Management Professional (PMP) certification