Client Success

Bazaarvoice

. Ensure Bazaarvoice customers receive maximum value from contracted services and achieve goals in Social & E-Commerce .

Posted 10/20/2026full-timeBengaluru • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client success, focusing on maximizing value from services and optimizing platform usage. Proficient in tracking client success metrics and driving adoption of products while maintaining strong relationships with diverse clients.

Highest-signal resume keywords

Account ManagementClient SuccessSalesforceGainsightCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient SuccessPortfolio AnalyticsKPI TrackingE-Commerce TechnologiesBusiness SolutionsPlatform OptimizationUser-Generated ContentTime ManagementOrganizational Skills

Soft Skills

Exceptional CommunicationPositive AttitudeCurious MindsetCustomer-Centric FocusPresentation Skills

Tools & Technologies

SalesforceGainsightMicrosoft OfficeGoogle Suites

Industry Keywords

E-CommerceSoftwareOnline MarketingClient RelationshipsC-Level Engagement

About the role

Key responsibilities & impact

Ensure Bazaarvoice customers receive maximum value from contracted services and achieve goals in Social & E-Commerce
Own long-term client relationships as a strategic consultant
Provide business solutions and platform optimization to clients
Partner with Account Directors on client relationships, while Account Directors own renewal and commercial conversations
Manage priorities across a portfolio of 70–80 accounts
Care for a diverse, named portfolio of EMEA accounts
Drive adoption, increase satisfaction, mitigate risk, and identify expansion opportunities
Advise clients on maximizing the value of Bazaarvoice products and incorporating user-generated content into business operations
Track portfolio analytics and recommend best practices
Execute high-value activities and manage client lifecycles using Salesforce, Gainsight, and similar productivity tools
Define and track client success metrics and maximize ROI
Explain Bazaarvoice’s value to key stakeholders and C-level client teams
Identify and document client risks and collaborate cross-functionally on successful outcomes
Promote new feature adoption to improve client satisfaction and program performance
Blend tech-driven, 1:many, and 1:1 client interactions across SMB accounts

Requirements

What you’ll need

Exceptional written and verbal communication skills in English
College education – Bachelor degree or equivalent
2–5 years of experience in account management or client success roles with US and EU clients
Experience ideally within software, online, marketing, or e-commerce technologies
Strong time management, organizational, and prioritization skills
Ability to manage a high volume of accounts and own client relationships concurrently
Ability to meet deadlines and expectations with minimal supervision
High level of comfort with Microsoft Office and Google suites
Outstanding oral, written, and client-facing presentation skills
Ability to communicate with known and unknown points of contact, including C-level executives
Positive, self-starter attitude and willingness to exceed expectations
Curious mindset and strong desire to learn
Customer-centric focus on delivering value and tracking KPIs
Experience with Gainsight and Salesforce is a plus, but not required
Working hours: 2:30pm–11:30pm IST
Fluency in French or German is highly valued but not required

Benefits

Comp & perks

Full-time employment
Hybrid work arrangement
Equal employment opportunity commitment
Standard background verification conducted with consent
Opportunity to work with innovative technologies and leading global brands