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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and operations, with a strong focus on Microsoft 365 administration, helpdesk management, and vendor relationship oversight. Capable of ensuring compliance, security, and effective onboarding/offboarding processes while maintaining clear communication with staff.
Highest-signal resume keywords
Microsoft 365 AdministrationHelpdesk ManagementVendor Relationship ManagementMFA KnowledgeBudget Tracking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportTicketing System ManagementDevice ComplianceAccount ProvisioningIncident ReportingDevice EncryptionScriptingAutomationSalesforce AdministrationAirtable Administration
Soft Skills
Strong OrganizationClear CommunicationSound JudgmentService MindsetFollow-Through
Tools & Technologies
FreshdeskTeamsZoomSharePointSalesforceAirtablePowerShell
Industry Keywords
IT OperationsNonprofit ExperienceConfidential Personnel InformationYouth Safety RecordsBudget Forecasting
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Serve as the internal point of contact for staff technology support across Windows, macOS, Microsoft 365, Teams, Zoom, SharePoint, Salesforce, and Airtable
- Own the Freshdesk ticketing queue, including intake, triage, routing, and resolution/vendor decisions
- Manage the managed service provider relationship, including scope, response times, escalation paths, and monthly ticket metrics
- Own onboarding and offboarding, including account provisioning, license assignment, MFA enrollment, device readiness, access removal, and device recovery
- Administer Salesforce staff accounts and incident report access using least-privilege permissions
- Maintain distribution lists, shared mailboxes, Teams membership, and reporting hierarchy, with quarterly audits
- Partner with Talent on onboarding timelines, device returns, and new-hire technology training
- Own device inventory, warranties, replacements, four-year replacement cycle, hardware purchasing, budget forecasting, hotspots, and loaners
- Support MFA, password resets, account recovery, compromised accounts, security alerts, phishing simulations, and security training
- Ensure device encryption, security requirements, and backup coverage
- Review and maintain IT policies, including the annual IT Handbook cycle
- Maintain software license and contract inventories, renewal calendar, vendor accounts, IT invoices, departmental allocations, and purchasing cards
- Run DC Hub operations, including supplies, kitchen, mail, shipping, storage, building vendors, access badges, room bookings, A/V, printers, and workstation setup
- Support Hub meetings and staff events
- Build and maintain HR forms and workflows, including Jotform and Airtable records
- Administer professional development requests and compliance tracking
- Run recognition, engagement, and wellness programs
Requirements
What you’ll need- 4 or more years in IT support or IT operations, including ownership of systems
- Hands-on administration of Microsoft 365, including Entra and Exchange, across Windows and macOS
- Experience managing a helpdesk or ticketing system as the owner
- Experience working with an outside IT vendor or managed service provider, including holding them to scope
- Working knowledge of MFA, phishing, account compromise, and device compliance
- Comfort with contracts, renewals, invoices, and budget tracking
- Discretion with confidential personnel information and sensitive youth safety records
- Sound judgment with privileged administrative access
- Strong organization and follow-through
- Clear communication with non-technical staff and a service mindset
- Attend BBYO major events 2–3 times per year, including Staff Conference and International Convention
- Ability to travel as needed, estimated 5–10%
- Based in the Washington, DC area and able to work on-site at the DC Hub
- Ability to lift up to 25 pounds
- Unrestricted authorization to work in the U.S. without a visa or sponsorship
- Ability to perform essential duties with or without reasonable accommodation
- Helpful: scripting or automation, particularly PowerShell
- Helpful: Salesforce or Airtable administration
- Helpful: nonprofit experience or experience supporting distributed and seasonal staff
Benefits
Comp & perks- Flexible work environment
- Unlimited paid time off (PTO)
- 18 paid secular and Jewish holidays
- Two-week-long office shutdowns
- Medical, dental, vision, short- and long-term disability, and 2.5x salary life insurance
- Generous 403b and Roth retirement plan with vested match
- Free access to WellHub, including gyms, online workouts, and wellness apps
- Teen Involvement Benefit stipend
- Flexibility in bringing children on business travel
- Generous paid parental leave
- Bonus incentive eligibility
- TSA PreCheck paid by BBYO
- Home technology allowance
- Pet insurance options
- Inclusive culture, flexibility, autonomy, trust, and empowerment