Regional Team Leader, Player Health

BCLC

. Manage daily operations of the GameSense Program in the assigned region .

Posted 10/27/2026full-timeRemote • CanadaSenior💰 CA$87,530 - CA$136,768 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing educational programs focused on safer gambling strategies while fostering collaborative relationships with stakeholders. Possesses strong communication, analytical thinking, and organizational skills to enhance program effectiveness and customer support.

Highest-signal resume keywords

Program ManagementCustomer RelationsEducational Program DevelopmentConflict ResolutionAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program Evaluation PrinciplesSafer Gambling StrategiesHuman Services ExperienceCommunication SkillsTime ManagementMultitaskingBusiness AcumenResults-Oriented FocusMS Office SuiteEducational Programming

Soft Skills

Interpersonal SkillsProblem-SolvingInitiativeProactive Needs AnticipationDiplomacy

Certifications & Qualifications

Satisfactory Security ClearanceCriminal Record Check

Industry Keywords

GameSense ProgramGambling Harm PreventionBCLCCustomer InsightsComplianceCollaborationTrainingPsychological SafetyFlexible HoursSocial Sciences

About the role

Key responsibilities & impact

Manage daily operations of the GameSense Program in the assigned region
Lead GameSense Advisors staffing GameSense Info Centres and phone/live chat channels
Develop and oversee player-focused educational programming promoting safer gambling strategies
Facilitate BCLC Player Health and Game Break training for BCLC and gaming service providers
Provide expert guidance and support to customers at risk of gambling harm
Support program evaluations and customer insights to improve GameSense Info Centre effectiveness and efficiency
Advise gaming service providers on safer gambling messaging, business requirements and compliance with corporate policies and provincial standards
Build and maintain collaborative relationships with gaming service providers, security personnel, BCLC site staff and problem gambling prevention and counselling providers
Lead and support GameSense Advisors across BC, including skills development, ongoing training and psychological safety
Review customer interactions and Game Break enrollment information for quality assurance, coaching, feedback and follow-up actions
Travel and work flexible hours as needed

Requirements

What you’ll need

Degree in a discipline related to social sciences, health sciences, education, communications or business
4–6 years of related customer relations, human services or communications experience, including progressive levels of responsibility and people leadership
Experience managing and delivering educational programs, promotions or events
Equivalent combination of education and experience may be considered
Knowledge of prevention, education and program evaluation principles, concepts, practices and techniques
Ability to build strong and trusting relationships with managers, employees and peers
Strong communication, customer relations, human services, interpersonal, conflict resolution, problem-solving, written and verbal communication skills
Excellent organizational, planning, time management and multitasking skills
Strong analytical thinking and innovation
Initiative and proactive needs anticipation
Strong business acumen and results-oriented focus
Continuous improvement mindset
Ability to maintain confidentiality, diplomacy and tact
Solid knowledge of MS Office Suite
Ability to travel and work flexible hours as required
Satisfactory security clearance, including criminal record check
At least 19 years of age
Legally eligible to work in Canada

Benefits

Comp & perks

Remote work options for employees residing in BC
Flexible working model supporting work-life integration
37.5-hour work week
Robust wellness programs supporting physical, mental, social, financial and career well-being
Play It Forward volunteer hours each year
Inclusive work environment
Interview accommodation available