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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in market research, business intelligence, and analytics to generate actionable insights for strategic decision-making. Proficient in managing cross-functional projects and stakeholder relationships while simplifying complex data for effective communication.
Highest-signal resume keywords
Market ResearchBusiness IntelligenceData Analysis Using Statistical ToolsProject ManagementClient Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Market ResearchData AnalysisStatistical ToolsReporting SolutionsBusiness PlanningKPI MeasurementResearch MethodologiesClient EngagementInsight GenerationDashboard Design
Soft Skills
Verbal CommunicationWritten CommunicationPresentation SkillsAttention to DetailProblem-Solving
Tools & Technologies
QualtricsBusiness Intelligence Applications
Certifications & Qualifications
Certified Market Research Planner (CMRP)Market Research Intelligence Association (MRIA) Coursework
Industry Keywords
Gaming IndustryConsumer InsightMarket IntelligenceStrategic Decision-MakingCross-Functional Projects
About the role
Key responsibilities & impact- Support and guide the development and execution of insight generation through primary market research, business intelligence, and reporting solutions
- Manage consolidation of strategic, market, and customer performance metrics and insights for organization-wide strategic decision-making
- Develop the Research and Insights team function through client management and research and analytics insight delivery
- Act as a consultative partner and build relationships with business units on consumer insight and market intelligence
- Consult with and influence stakeholders, communicate requirements to internal teams, and present complex concepts to executives
- Provide business planning support for initiatives, budget, and process management between the department and analytics teams
- Advise on primary research development and execution
- Analyze market and economic indicators and assess competitive challenges, opportunities, risks, and potential impacts
- Develop proactive, relevant, and actionable insights across the organization
- Guide and share knowledge with team members on research methodologies and client engagement
- Develop relationships with clients responsible for financial and business planning, performance management, marketing, and operations
- Facilitate client discovery meetings to understand information needs
- Collaborate with EBI team members to leverage BI data and research information
- Recommend business planning priorities, budgets, departmental processes, policies, and procurement improvements
- Support the Manager, Research & Insights in developing strategies and plans
- Support enterprise strategic initiatives to increase customer understanding at BCLC
Requirements
What you’ll need- A degree or diploma in a relevant discipline (business, economics, statistics, research, etc.)
- 4 to 6 years progressively responsible experience in market or customer research
- Equivalent combination of education and experience may be considered
- Certified Market Research Planner (CMRP) or coursework completed from the Market Research Intelligence Association (MRIA) is an asset
- Prior experience with Customer Insight and Analytical Business Planning is an asset
- Proven project management and time management skills
- Ability to manage multiple priorities
- Ability to simplify complex data and provide actionable insights
- Experience managing cross-functional projects and supplier relations
- Experience analyzing data using statistical tools such as Qualtrics
- Experience designing reporting solutions including dashboards, portals, and report objects
- Excellent verbal and written communication and presentation skills
- Excellent attention to detail
- Experience influencing and helping business stakeholders frame business problems and BI needs
- Understanding of analytical concepts and problem-solving skills
- Experience gathering business requirements for business intelligence applications
- Ability to develop technical documentation and explain complex information effectively
- Demonstrated experience with balanced scorecard/KPI measurement is an asset
- Understanding of the gaming industry and BCLC’s suite of games is an asset
- Must be at least 19 years of age
- Must be legally eligible to work in Canada
Benefits
Comp & perks- Robust wellness programs to enhance your physical, mental, social, financial and career well being
- Flexible working model supporting work-life integration
- 37.5 hour work week
- Volunteer hours through the Play It Forward program each year
- Inclusive work environment
- Interview accommodation available