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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in maintaining and repairing casino gaming equipment while ensuring a high-quality player experience. Possesses strong problem-solving, analytical, and communication skills to effectively handle sensitive player complaints and collaborate with stakeholders.
Highest-signal resume keywords
Technical Degree In Electronics3-4 Years Technical ExperienceCustomer Service ExperienceProblem Solving And Troubleshooting SkillsStrong Computer Skills Including MS Office Suite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Gaming Equipment MaintenanceHardware RepairProject ExecutionTechnical SupportAnalytical ThinkingInformation CompilationInternal Control ConceptsProcedural ReviewIncident InvestigationMachine Relocation
Soft Skills
DiplomacyTactAttention To DetailOrganizational SkillsEffective Teamwork
Industry Keywords
Casino EnvironmentPlayer ExperienceBCLC Gaming EquipmentCustomer ComplaintsConfidentialityFlexible HoursMultiple LocationsLegally Eligible To Work In Canada
About the role
Key responsibilities & impact- Maintain casino gaming equipment in casino facilities
- Complete projects that enhance player experience
- Perform repairs and maintenance to ensure the integrity of BCLC gaming equipment
- Resolve incidents involving sensitive player complaints with diplomacy and tact
- Complete assigned duties contributing to a high-performing casino environment
- Assign work to others in larger facilities and operate independently in smaller locations
- Collaborate with internal and external stakeholders
- Provide customer service and investigate incidents related to player complaints
- Execute project plans and move machines within the casino environment
- Keep current with evolving technology related to gaming equipment
- Report to the Manager of Business Operations
- Travel occasionally to a secondary location within the region
Requirements
What you’ll need- Recognized technical degree or diploma in electronics or technology support
- 3 to 4 years previous technical (hardware) experience or a related background is preferred
- An equivalent combination of education and/or experience will be considered
- Previous customer service experience is preferred
- Ability to comprehend and apply internal control concepts, verifications and procedural review requirements
- Ability to compile and analyse information and make informed decisions
- Ability to work effectively as part of a team and individually
- Organizational skills and attention to detail
- Ability to handle sensitive matters with integrity, diplomacy, tact and confidentiality
- Excellent written and verbal communication skills
- Problem solving, troubleshooting, analytical thinking and innovation skills
- Strong computer skills, including MS Office Suite
- Ability to work flexible hours and shifts
- Ability to work at multiple locations within a set region
- Ability to lift 25 kg
- Must be at least 19 years of age
- Must be legally eligible to work in Canada
Benefits
Comp & perks- Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
- Flexible working model supporting work-life integration
- 37.5 hour work week
- Professional development including education/certification sponsorship
- In-house leadership cohorts
- LinkedIn Learning
- Inclusive environment
- Interview accommodation available