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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in maintaining and repairing gaming equipment, with a strong focus on enhancing player experience and resolving sensitive complaints. Proficient in customer service, project execution, and collaboration within a high-performing casino environment.
Highest-signal resume keywords
Technical Degree In Electronics3-4 Years Technical ExperienceCustomer Service ExperienceProblem Solving And TroubleshootingStrong Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Gaming Equipment MaintenanceProject ExecutionTechnical SupportAnalytical ThinkingTroubleshootingInformation CompilationInternal Control ConceptsProcedural ReviewAbility To Lift 25 KgFlexible Work Hours
Soft Skills
DiplomacyTactAttention To DetailOrganizational SkillsExcellent Communication Skills
Tools & Technologies
MS Office Suite
Industry Keywords
Casino EnvironmentPlayer ExperienceCustomer ComplaintsStakeholder CollaborationConfidentiality
About the role
Key responsibilities & impact- Maintain BCLC casino gaming equipment through repairs and maintenance
- Complete projects that enhance player experience
- Resolve incidents related to sensitive player complaints with diplomacy and tact
- Complete assigned duties supporting a high-performing casino environment
- Assign work to others in larger facilities or operate independently in smaller locations
- Collaborate with internal and external stakeholders
- Provide customer service and investigate incidents related to player complaints
- Execute project plans and move machines safely within the casino environment
- Keep gaming equipment in good working condition and operational
- Stay current with evolving gaming equipment technology
- Report to a Manager of Business Operations
- Travel occasionally to a secondary location within the region
Requirements
What you’ll need- Recognized technical degree or diploma in electronics or technology support
- 3 to 4 years previous technical (hardware) experience or a related background is preferred
- An equivalent combination of education and/or experience will be considered
- Previous customer service experience is preferred
- Ability to comprehend and apply internal control concepts, verifications and procedural review requirements
- Ability to compile and analyse information and make informed decisions
- Ability to work effectively as part of a team and individually
- Organizational skills and attention to detail
- Ability to handle sensitive matters with integrity, diplomacy, tact and confidentiality
- Excellent written and verbal communication skills
- Problem solving, troubleshooting, analytical thinking and innovation
- Strong computer skills, including MS Office Suite
- Ability to work flexible hours and shifts
- Ability to work at multiple locations within a set region
- Ability to lift 25 kg
- Must be at least 19 years of age
- Legally eligible to work in Canada
Benefits
Comp & perks- Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
- Flexible working model supporting work-life integration
- 37.5 hour work week
- Professional development including education/certification sponsorship
- In-house leadership cohorts
- LinkedIn Learning
- Inclusive environment
- Interview accommodations