FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in maintaining and repairing casino gaming equipment while providing exceptional customer service. Capable of analyzing information, resolving player complaints with diplomacy, and collaborating effectively with team members and stakeholders.
Highest-signal resume keywords
Technical Degree In Electronics3-4 Years Technical ExperienceCustomer Service ExperienceProblem Solving And TroubleshootingMS Office Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Gaming Equipment MaintenanceHardware RepairProject ExecutionInformation AnalysisInternal Control Concepts
Soft Skills
DiplomacyAttention To DetailOrganizational SkillsWritten And Verbal CommunicationTeam Collaboration
Industry Keywords
Casino EnvironmentPlayer Experience EnhancementIncident ResolutionConfidentialityFlexible Hours
About the role
Key responsibilities & impact- Maintain casino gaming equipment in casino facilities
- Complete projects to enhance player experience
- Perform repairs and maintenance to ensure the integrity of BCLC gaming equipment
- Resolve incidents contributing to sensitive player complaints with diplomacy and tact
- Complete assigned duties to support a high-performing casino environment
- Provide customer service and investigate incidents related to player complaints
- Execute project plans and move machines within the casino environment
- Collaborate on team projects and with internal and external stakeholders
- Keep gaming equipment in good working condition and operational
- Stay current with evolving technology across gaming equipment
- Assign work to others in larger facilities and operate independently in smaller locations
- Report to a Manager of Business Operations
- Travel occasionally to a secondary location within the region
Requirements
What you’ll need- Recognized technical degree or diploma in electronics or technology support
- 3 to 4 years previous technical (hardware) experience or a related background is preferred
- An equivalent combination of education and/or experience will be considered
- Previous customer service experience is preferred
- Ability to comprehend and apply internal control concepts, verifications and procedural review requirements
- Ability to compile and analyse information and make informed decisions
- Ability to work effectively as part of a team and individually
- Organizational skills and attention to detail
- Ability to handle sensitive matters with integrity, diplomacy, tact and confidentiality
- Excellent written and verbal communication skills
- Excellent problem solving, troubleshooting, and analytical thinking/innovation
- Strong computer skills – MS Office Suite
- Ability to work flexible hours and shift work
- Ability to work at multiple locations within a set region
- Ability to lift 25kg
- All candidates must be at least 19 years of age and legally eligible to work in Canada
Benefits
Comp & perks- Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
- Flexible working model supporting work-life integration
- 37.5 hour work week
- Professional development including education/certification sponsorship
- In-house leadership cohorts
- LinkedIn Learning
- Inclusive environment
- Accommodation support for interviews