ServiceNow Manager

BCS365

. Serve as the subject matter expert for all ServiceNow modules.

Posted 10/2/2026full-timeRemote • Massachusetts • United StatesSeniorLead💰 $124,000 - $182,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in ServiceNow modules, including custom application development, API integrations, and ITIL practices. Proven ability to lead teams, manage product backlogs in Agile environments, and communicate complex technical concepts effectively to stakeholders.

Highest-signal resume keywords

ServiceNow DevelopmentAPI IntegrationsITIL PracticesAgile MethodologiesTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow CustomizationIncident ManagementData IntegrationProcess AutomationSystem MonitoringTechnical Problem SolvingRequirements GatheringUAT ManagementFlow Chart CreationDashboard Maintenance

Soft Skills

Strong CommunicationAnalytical SkillsProblem-SolvingTeam CollaborationMotivated Team Player

Tools & Technologies

ServiceNowScrumAgileAPI ToolsReporting Tools

Industry Keywords

Enterprise EnvironmentComplianceOperational RisksTechnical StandardsBest Practices

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the subject matter expert for all ServiceNow modules.
Partner with business leaders and key stakeholders to design, develop, and architect core ServiceNow capabilities.
Provide tools and capability recommendations based on platform functionality research and experience.
Manage a team of developers, vendors, and administrators supporting the ServiceNow application.
Lead the design, development, and continuous improvement of ServiceNow solutions for internal and external projects.
Collaborate with business leaders, stakeholders, and Information Technology teams on requirements and implementation.
Create and maintain reports and dashboards.
Lead ServiceNow support, administration, maintenance, upgrades, and updates.
Create and maintain API and data integrations between ServiceNow and other services and applications.
Develop system integrations and process automation.
Monitor application health, usage, and compliance.
Load, manipulate, and maintain data between ServiceNow and other systems.
Serve as a technical contributor and maintain expertise in industry standards and best practices.
Convert product requirements into systems solutions within technical, schedule, and cost constraints.
Research and resolve complex technical problems in production and non-production environments.
Develop creative technical solutions to complex problems.
Identify and assess compliance and operational risks and escalate, manage, and report control issues.
Perform other related duties as assigned.

Requirements

What you’ll need

Must be authorized to work in the U.S.
BS degree required, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline, or equivalent experience.
Minimum 7+ years of experience developing, implementing, configuring, and customizing ServiceNow in an enterprise environment.
Experience in Custom Application Development using ServiceNow
Proficiency in ITIL practices and Incident Management tools within ServiceNow
Experience with integrations from ServiceNow to other applications via API connections is a plus.
Strong business and analytical skills with the ability to recommend solutions
Strong problem-solving and troubleshoots skills
Experience being a product owner with a technical background in development
Motivated team player with demonstrated success in communicating complex subject matter to all levels of the organization including senior leadership
Experience working with ServiceNow in a Scrum/Agile environment, prioritizing features, and leveraging the tool for automation testing
Skilled in managing product backlogs in Agile, handling bug fixes, conducting UAT, creating flow charts and diagrams to visualize workflows
Experience in collaborating with technical teams and business leaders.
Strong communicator skills
Skilled in requirements gathering and documentation
While working from home, employees must have a reliable internet connection and must work in an environment free of noise and distraction.

Benefits

Comp & perks

Insurance Coverage: Health, Dental, Vision, Life/AD&D, Long-Term Disability, Accident, Hospital Indemnity, Critical Illness
Paid Time Off (Vacation, Holidays, Birthday)
401k Retirement Plan with Company Match
Peer-to-Peer Recognition
Learning and Development
Pet Insurance
Fun On and Off-Site Events
Referral Bonus Program
Employee Assistance Program