Project Manager, ServiceNow

BDO Canada

. Lead ServiceNow implementation and transformation projects through initiation, planning, execution, deployment, and transition to operations .

Posted 9/18/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$84,000 - CA$128,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading ServiceNow implementation and transformation projects, with a strong focus on project management, stakeholder engagement, and service management best practices. Proficient in Agile and Waterfall methodologies, ensuring successful delivery of technology and enterprise application projects.

Highest-signal resume keywords

ServiceNow ImplementationProject ManagementITIL PrinciplesAgile MethodologiesStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ITSMServiceNow CSMProject Scope ManagementBudget ManagementRisk ManagementWorkflow AutomationDigital TransformationUser Acceptance TestingGovernance FrameworksDelivery Roadmaps

Soft Skills

LeadershipFacilitationPresentationCommunicationRelationship Building

Tools & Technologies

ServiceNowAgile ToolsProject Management SoftwareCollaboration PlatformsReporting Tools

Certifications & Qualifications

PMP CertificationCertified Scrum MasterITIL FoundationServiceNow Certified System AdministratorServiceNow Certified Implementation Specialist

Industry Keywords

Enterprise ApplicationService ManagementDigital Service ExperiencesConsultingManaged Services

Tech Stack

Tools & technologies

ITSMPMPServiceNow

About the role

Key responsibilities & impact

Lead ServiceNow implementation and transformation projects through initiation, planning, execution, deployment, and transition to operations
Develop and manage project plans, schedules, budgets, resource allocations, governance documentation, and delivery roadmaps
Manage project scope, timelines, risks, dependencies, issues, and change requests
Establish project governance frameworks and reporting mechanisms
Facilitate project status meetings, steering committees, executive updates, workshops, and stakeholder forums
Coordinate activities across client teams, ServiceNow architects, consultants, developers, QA teams, and operational stakeholders
Ensure project deliverables meet quality expectations and client requirements
Build trusted relationships with client sponsors, business leaders, Product Owners, and technical stakeholders
Serve as primary point of contact for project communications, escalations, governance, and issue resolution
Define project goals, success criteria, implementation strategies, and operating model considerations with clients
Lead projects involving ServiceNow ITSM, CSM, workflow automation, platform modernization, and service transformation
Coordinate discovery, solution design, testing, deployment, release planning, and operational readiness
Monitor project health, identify risks, and implement mitigation strategies
Coordinate User Acceptance Testing, deployment readiness assessments, and go-live planning
Support organizational change, adoption, service transition, and early life support activities
Monitor project performance indicators and provide regular reporting
Improve delivery processes, project controls, governance frameworks, and implementation methodologies
Contribute reusable project assets, accelerators, templates, best practices, knowledge-sharing, and practice development

Requirements

What you’ll need

5+ years of experience managing technology, enterprise application, digital transformation, or service management projects
Experience leading ServiceNow implementation, enhancement, upgrade, or transformation initiatives
Strong understanding of ServiceNow ITSM and/or Customer Service Management (CSM)
Experience managing project scope, budgets, resources, timelines, risks, and stakeholder expectations
Knowledge of Agile, Waterfall, and hybrid project delivery methodologies
Strong understanding of ITIL principles and service management best practices
Proven experience managing cross-functional teams across business and technical environments
Experience supporting ServiceNow platform transitions from legacy service management solutions
Strong facilitation, leadership, presentation, and stakeholder management skills
Experience working directly with executive, operational, and technical stakeholders
Exposure to AI-enabled service management capabilities including workflow automation, intelligent routing, self-service, and digital service experiences
Bachelor's degree or diploma in Information Technology, Business Administration, Project Management, or a related discipline
PMP certification preferred
Certified Scrum Master (CSM) or equivalent Agile certification preferred
ITIL Foundation or higher certification preferred
ServiceNow Certified System Administrator (CSA) nice to have
ServiceNow Certified Implementation Specialist (ITSM or CSM) nice to have
Experience within consulting, advisory, managed services, or professional services environments
Experience with enterprise service management, service operations, and large-scale technology transformation programs

Benefits

Comp & perks

Comprehensive benefits from day one
Flexible personal time off policy
Reimbursement for wellness initiatives
Extensive opportunities for learning and development
Flexible blended work model with office, client site, and virtual work
Support for local and national community events and charity initiatives
Inclusive and accessible application process
Competitive total cash compensation
Personal and professional growth opportunities