Senior Consultant, Cloud Services

BDO Canada

. Support the acquisition, onboarding, renewal, and expansion of cloud services customers .

Posted 10/7/2026full-timeToronto • CanadaSenior💰 CA$84,000 - CA$128,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in cloud operations, customer success, and business processes, with a strong focus on Microsoft cloud solutions and operational improvements. Proficient in data analysis, reporting, and stakeholder management to drive strategic initiatives and enhance customer experiences.

Highest-signal resume keywords

Cloud Operations ManagementMicrosoft 365 SupportData Analysis and ReportingCustomer Onboarding and TransitionProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud ServicesSubscription ManagementBilling and InvoicingForecastingQuotingOperational Performance AnalysisCustomer SuccessBusiness OperationsTechnology ConsultingCloud Financial Management

Soft Skills

Excellent CommunicationStakeholder ManagementProblem-SolvingOrganizational SkillsCollaboration

Tools & Technologies

Microsoft ExcelPower BIMicrosoft OfficeCRM PlatformsERP SystemsPSA ToolsPower AutomateCopilot

Certifications & Qualifications

Microsoft 365 CertificationAzure CertificationDynamics 365 Certification

Industry Keywords

Cloud Solution ProviderSaaSLicensing ComplianceCloud GovernanceProfessional Services

Tech Stack

Tools & technologies

AzureCloudERP

About the role

Key responsibilities & impact

Support the acquisition, onboarding, renewal, and expansion of cloud services customers
Provide guidance on Microsoft CSP, Microsoft 365, Dynamics 365, Azure, and other cloud solutions
Partner with sales and account teams on pricing strategies, licensing recommendations, proposals, statements of work, and change orders
Support inbound client inquiries and sales activities
Coordinate client onboarding and transition to service delivery teams
Lead and improve cloud operational processes for order management, subscriptions, billing, invoicing, and renewals
Collaborate with finance, delivery, and customer success teams on transaction processing, reconciliation, and reporting
Identify inefficiencies and implement scalable operational improvements
Develop and maintain documentation, procedures, and best practices
Develop dashboards, forecasts, sales performance metrics, and pipeline tracking reports
Analyze cloud business trends, customer adoption, and operational performance
Provide leadership with reporting and insights on performance, risks, customer trends, and operational effectiveness
Support sales propensity models and data-driven forecasting initiatives
Collaborate with Sales, Consulting, Finance, Operations, Marketing, and Service Delivery
Support strategic initiatives and transformation projects for Cloud Services
Mentor junior team members through knowledge sharing, coaching, and process guidance
Maintain expertise in Microsoft licensing programs, cloud offerings, and emerging technologies
Deliver training, enablement sessions, and knowledge transfer to internal teams and clients
Stay current on cloud market trends, licensing changes, and industry best practices

Requirements

What you’ll need

Undergraduate degree in Business, Information Technology, Computer Science, Engineering, Mathematics, or a related discipline
5+ years of experience in cloud operations, cloud sales support, customer success, business operations, technology consulting, or a related professional services environment
Experience supporting Microsoft 365, Dynamics 365, Azure, Microsoft CSP, or similar SaaS and cloud platforms
Strong understanding of quoting, subscription management, customer onboarding, billing, invoicing, forecasting, and reporting
Advanced analytical skills and ability to provide actionable recommendations
Strong proficiency with Microsoft Excel, Power BI, and Microsoft Office applications
Excellent communication, presentation, and stakeholder management skills
Ability to manage multiple priorities and lead initiatives in a fast-paced environment
Strong problem-solving, organizational, and process improvement capabilities
Ability to work collaboratively across business functions and influence outcomes without direct authority
Experience within a Microsoft partner ecosystem or Cloud Solution Provider environment is nice to have
Experience with CRM, ERP, PSA, or subscription management platforms is nice to have
Knowledge of cloud financial management, licensing compliance, and cloud governance practices is nice to have
Microsoft certifications related to Microsoft 365, Azure, Dynamics 365, or Cloud Solutions are nice to have
Experience within a professional services or consulting organization is nice to have
Experience using Power BI, Power Automate, Copilot, or other automation and data visualization tools is nice to have

Benefits

Comp & perks

Award-winning people-first culture
Extensive opportunities for learning and development
Support for personal goals and community impact
Collaborative, inclusive environment
Local and national community involvement opportunities
Comprehensive benefits from day one
Flexible personal time off policy
Wellness initiative reimbursement
Flexible blended work model across office, client site, and virtual work
Accommodation and accessible application process
Competitive total cash compensation
Flexible work arrangements