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Senior Manager, Global Delivery – Offshore
BDO Canada. Develop and execute BDO Canada's global delivery strategy aligned with Advisory growth objectives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing global delivery strategies, optimizing offshore workforce plans, and implementing governance frameworks to enhance delivery performance and profitability. Strong capability in leveraging AI and automation to drive continuous improvement and operational excellence across multi-country delivery centers.
Highest-signal resume keywords
Global Delivery Strategy DevelopmentOffshore Workforce PlanningGovernance Framework ImplementationAI-Enabled AutomationStakeholder Management
ATS Keywords
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Hard Skills
Global Delivery Operating ModelsUtilization ImprovementProfitability EnhancementDelivery Performance MetricsResource ManagementGovernance StandardsContinuous Improvement MethodologiesBusiness Case DevelopmentQuality StandardsCapacity Planning
Soft Skills
Executive CommunicationCollaboration Across Business UnitsInfluencing Senior LeadersLeadership DevelopmentCommitment to Core Values
Tools & Technologies
Standardized ToolingDashboardsAnalyticsKnowledge Management SystemsAI Capabilities
Industry Keywords
ConsultingProfessional ServicesIT ServicesManaged ServicesOperational ExcellenceLean MethodologiesDelivery CentresClient ExpectationsService StandardsMulti-Country Delivery
About the role
Key responsibilities & impact- Develop and execute BDO Canada's global delivery strategy aligned with Advisory growth objectives
- Define the future-state operating model across India, Mauritius, LATAM, and future delivery centres
- Establish consistent governance, policies, processes, and service standards across locations
- Develop a multi-year roadmap for expanding global delivery capabilities
- Standardize delivery methodologies, onboarding processes, quality standards, KPIs, and governance
- Establish executive governance forums and define capacity planning, workforce management, escalation, and performance management processes
- Develop standardized reporting for utilization, productivity, quality, financial performance, and customer satisfaction
- Partner with Advisory service line leaders to understand talent and delivery requirements
- Build scalable offshore workforce plans and identify opportunities to offshore new capabilities
- Design and implement repeatable global delivery models combining onshore consulting, offshore delivery, nearshore delivery, AI-enabled automation, and managed services
- Develop follow-the-sun operating models and best practices for transitioning work between global teams
- Drive continuous improvement, delivery efficiency, quality, predictability, and productivity
- Own utilization and profitability of the offshore program and optimize resource mix and leverage ratios
- Develop business cases for expansion into new delivery centres
- Create innovation programs, industry accelerators, reusable assets, AI capabilities, and intellectual property
- Partner with HR and Talent Acquisition on workforce planning, career paths, engagement, retention, and leadership development
- Champion AI-enabled delivery, automation, copilots, knowledge management, standardized tooling, dashboards, and analytics
- Ensure offshore delivery meets enterprise client expectations and support major pursuits with scalable global delivery solutions
- Establish a culture of Lean, continuous improvement, automation, and operational excellence
Requirements
What you’ll need- Proven experience building, scaling, or transforming offshore or global delivery organizations within consulting, professional services, IT services, or managed services
- Experience leading multi-country delivery centres
- Strong understanding of global delivery operating models
- Demonstrated success improving utilization, profitability, and delivery performance
- Experience implementing governance frameworks and operational standards
- Strong workforce planning and resource management experience
- Experience supporting enterprise clients with global delivery models
- Understanding of AI, automation, and modern service delivery capabilities
- Strong executive communication and stakeholder management skills
- Experience collaborating across business units and influencing senior leaders without direct authority
- Commitment to BDO Canada's core values: Integrity, Respect and Collaboration
Benefits
Comp & perks- Award-winning people-first environment
- Extensive learning and development opportunities
- Flexible personal time off policy
- Comprehensive benefits from day one
- Wellness initiative reimbursement
- Flexible/blended work model
- Local and national community and charity initiatives
- Inclusive and accessible workplace
- Opportunities for professional and leadership development
- Competitive total cash compensation