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Senior Manager, Solution Operations – Business Analysis, Quality
BDO Canada. Define and lead the vision, operating model, standards and roadmap for Business Analysis and Quality Assurance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Business Analysis and Quality Assurance, with a strong focus on leading teams, managing complex client engagements, and implementing effective governance and quality metrics. Proficient in Agile methodologies and capable of driving continuous improvement and operational readiness.
Highest-signal resume keywords
Business Analysis LeadershipQuality Assurance StrategyAgile MethodologiesStakeholder ManagementPortfolio-Level Oversight
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements LifecycleProcess ModellingGap AnalysisTest PlanningDefect ManagementRelease ReadinessUser Acceptance TestingTraceabilityQuality MetricsContinuous Improvement
Soft Skills
Executive CommunicationFacilitationNegotiationCoachingTeam Building
Tools & Technologies
Azure DevOpsJiraConfluenceMicrosoft VisioPower BIExcelPowerPointBPMNTest AutomationAI-Enabled Tools
Certifications & Qualifications
CBAPPMI-PBAPMPITILCSMPSMISTQB
Industry Keywords
Business Systems AnalysisTechnology DeliveryManaged ServicesIncident ManagementChange ManagementRelease ManagementOperational ReadinessClient EngagementsConsultingProfessional Services
Tech Stack
Tools & technologiesAzurePMP
About the role
Key responsibilities & impact- Define and lead the vision, operating model, standards and roadmap for Business Analysis and Quality Assurance
- Provide strategic oversight across new and ongoing client engagements
- Partner with practice leaders, client executives, customer success leaders, project managers, solution architects and technical teams
- Govern discovery, requirements elicitation, process analysis, user stories, acceptance criteria, traceability, test planning, defect management, release readiness and transition to operations
- Lead quality reviews of engagement artifacts before major delivery and operational-readiness decisions
- Create portfolio-level visibility into requirements health, test progress, defects, risks, dependencies, release readiness, service quality and corrective actions
- Act as a senior escalation point for complex analysis, quality, delivery-readiness and stakeholder-alignment issues
- Identify root causes and prioritize continuous improvement, automation and prevention opportunities
- Plan team capacity and assign resources across engagements
- Lead, coach and develop Business Analysts, Quality Assurance professionals and team leads
- Contribute to proposals, estimates, statements of work, client presentations, executive governance, thought leadership and repeatable offerings
- Align Business Analysis and Quality Assurance practices with project delivery, Agile, ITIL and firm standards
Requirements
What you’ll need- Progressive leadership experience across business analysis, business systems analysis, quality assurance, technology delivery or managed services in complex client or enterprise environments
- Experience leading teams and providing portfolio-level oversight across multiple concurrent technology engagements
- Deep knowledge of requirements lifecycle, process modelling, gap analysis, user stories, acceptance criteria, traceability and stakeholder validation
- Strong knowledge of quality assurance strategy, test planning, functional and integration testing, user acceptance testing, defect management, release readiness and quality metrics
- Experience across Agile, iterative, waterfall and/or hybrid delivery models
- Experience supporting post-implementation services or technology operations, including incident, problem, change and release-management practices
- Ability to establish practical governance, standards and reporting
- Excellent executive communication, facilitation, negotiation and stakeholder-management skills
- Strong commercial and operational judgement, including engagement planning, estimation, resource allocation, risk management and financial awareness
- Ability to coach leaders and practitioners, build inclusive teams and raise capability
- Bachelor’s degree or college diploma in Business, Information Systems, Computer Science, Engineering or a related field, or equivalent practical experience
- Professional certification such as CBAP, PMI-PBA, PMP, ITIL, CSM, PSM or ISTQB is preferred
- Preferred experience with enterprise platforms, Azure DevOps, Jira, Confluence, Microsoft Visio, Power BI, Excel, PowerPoint, BPMN, test automation, data and integration validation, professional services, consulting, managed services and AI-enabled tools
Benefits
Comp & perks- Comprehensive benefits from day one
- Flexible personal time off policy
- Reimbursement for wellness initiatives
- Extensive opportunities for learning and development
- Flexible blended work approach
- Opportunities to contribute to local and national community charity initiatives
- Competitive total cash compensation
- Inclusive and accessible workplace
- Accommodation support for the application process