UX Designer, Content Designer

BDO in Australia

. Conduct user research through interviews, surveys, usability testing and feedback analysis .

Posted 10/8/2026full-timeMelbourne • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in UX Design, User Research, and Content Design, with a strong focus on translating user insights into actionable wireframes, prototypes, and user journeys. Proven ability to collaborate with cross-functional teams and enhance digital platforms through evidence-based problem solving and stakeholder engagement.

Highest-signal resume keywords

UX DesignUser ResearchWireframingStakeholder EngagementFigma

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User ResearchWireframesPrototypesUser FlowsJourney MapsContent DesignInformation ArchitectureDigital ExperienceUsability TestingFeedback Analysis

Soft Skills

CommunicationInfluencingCollaborationProblem Solving

Tools & Technologies

FigmaSharePoint

Certifications & Qualifications

UX DesignHuman-Centred DesignService DesignDigital Design

Industry Keywords

User-Centred SolutionsAccessibilityUsabilityDigital Support ExperiencesClient Collaboration Platform

About the role

Key responsibilities & impact

Conduct user research through interviews, surveys, usability testing and feedback analysis
Identify user needs, pain points and opportunities for improvement
Maintain user personas, journey maps and experience artefacts
Use UX audits, feedback and behavioural insights to identify improvement opportunities
Translate insights into user journeys, wireframes, prototypes and experience concepts
Improve content, navigation, onboarding resources and support experiences across Global Portal
Enhance information architecture to improve usability and content discoverability
Partner with product, technology and business stakeholders to deliver user-centred solutions
Analyse user feedback and behavioural data to inform continuous improvement
Champion accessibility, usability and best-practice UX and content design principles
Contribute Australian user insights to local and global platform initiatives
Help shape and enhance Global Portal, BDO's secure client collaboration platform

Requirements

What you’ll need

Experience in UX Design, Content Design, Service Design, Digital Experience or a similar role
Experience conducting user research and translating findings into actionable recommendations
Experience creating wireframes, prototypes, user flows or journey maps
Strong stakeholder engagement, communication and influencing skills
A practical, evidence-based approach to problem solving
Experience working collaboratively across product, technology and business teams
Qualifications in UX Design, Human-Centred Design, Service Design, Digital Design or a related discipline are ideally held
Experience improving client-facing or enterprise digital platforms
Experience using Figma is highly regarded but not essential
Experience with content design, information architecture or digital support experiences
Experience optimising SharePoint-based help centres, hubs, onboarding resources or digital support experiences is highly regarded but not essential

Benefits

Comp & perks

Health and wellbeing, social, financial, and professional development benefits
BWell fitness challenges
Exclusive discounts to corporate health insurance, gym memberships and wellness facilities
Travel perks
Retail discounts
Employee referral rewards
Study and professional development support
Enhanced family support leave
Cultural and religious leave
Options to purchase additional leave
Community initiatives via the BCaring program
On-the-job training
Formal development programs
Access to professional mentors
Flexible location across Adelaide, Brisbane, Melbourne, Perth or Sydney offices