User Enablement Specialist

Beam

. Own implementation and adoption journeys for a portfolio of accounts from activation through long-term account health .

Posted 10/30/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, with a strong focus on driving adoption and account health through effective communication and collaboration with stakeholders. Proficient in managing timelines, risks, and competing priorities while utilizing data to support customer engagement and product insights.

Highest-signal resume keywords

Customer-Facing ExperienceSaaS ExperienceAccount ManagementImplementation MetricsResults-Driven Approach

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account Health TrackingAdoption MetricsImplementation ManagementData AnalysisOnboarding Program Development

Soft Skills

Confident CommunicationAdaptive Problem SolvingResilienceCreativityResourcefulness

Tools & Technologies

Usage DashboardsImplementation Tools

Certifications & Qualifications

DBS Check

Industry Keywords

Customer SuccessAccount ManagementSaaSPublic SectorPrivate SectorCharity Sector

About the role

Key responsibilities & impact

Own implementation and adoption journeys for a portfolio of accounts from activation through long-term account health
Run onboarding programmes and keep milestones and timelines on track
Act as the main point of contact for users, project leads and operational leaders
Run regular steering calls at an agreed cadence
Use kickoffs, training, communications and champion networks to drive adoption
Spend time on site with customers across the UK
Partner with CSMs, FDEs, Product, Engineering and Support to resolve adoption issues
Track usage, adoption and account health
Identify disengagement and churn risk and lead recovery plans
Use account data to demonstrate impact and support conversions, expansions and renewals
Develop deep product knowledge to drive adoption
Represent customer needs and feed insights to Product and Engineering
Identify risks, opportunities and potential use of other Beam products
Run adoption experiments and share effective approaches
Improve guides, videos and playbooks for the wider team

Requirements

What you’ll need

Customer-facing experience
Ideally experience in SaaS, customer success, account management or implementation
Confident communication with external stakeholders across public, private and charity sectors
Ability to manage timelines, risks and competing priorities across multiple implementations
Comfort using usage dashboards, implementation metrics and account health signals
Results-driven approach to time-to-go-live, adoption and account health targets
Adaptive, resilient, creative and resourceful approach
Mission-driven attitude
Ability to work in a hybrid setting, with 2 days per week working in person
Willingness to undergo a DBS check
Work authorization or visa sponsorship consideration for work in the UK

Benefits

Comp & perks

Generous EMI-qualifying share options
Access to therapy, coaching, classes & content powered by Oliva
Financial well-being coach through Bippit
25 days holiday plus 3 additional days over the Christmas period and bank holidays
Work remotely up to 6 weeks a year
Eligible for a 6-week sabbatical after 3 years in service
Nursery scheme through Gogeta
Healthcare cover through Benenden Health
Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks
£200 WellBeam budget for activities enhancing wellbeing and professional development
Annual membership to Shoreditch Exchange gym (London office only)
Pension scheme: employer contributes 3% and employee contributes 5%
Free Calm meditation app subscription
Discounted bikes and accessories through Cyclescheme
Discounted tech products through Techscheme