Customer Experience Lead

Bedrock Robotics

. Design the customer-facing onboarding experience alongside the Commercial team .

Posted 10/14/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing customer onboarding and training programs, with a focus on building confidence and readiness in field operations. Strong ability to create clear, effective communication materials and facilitate community engagement among diverse stakeholders.

Highest-signal resume keywords

Customer EnablementTraining Program DevelopmentStrong Writing SkillsProject LeadershipCommunity Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding DesignTraining Resource DevelopmentSkills AssessmentCertification Pathway DevelopmentWebinar Development

Soft Skills

Strong CommunicationCollaborative Working StyleFacilitation SkillsOperational DisciplineAbility to Learn Quickly

Industry Keywords

Workforce DevelopmentField OperationsCustomer EducationPartner EngagementConstruction Experience

About the role

Key responsibilities & impact

Design the customer-facing onboarding experience alongside the Commercial team
Own communications, materials, collateral, and content supporting onboarding, deployments, crew training, and ongoing enablement
Equip field teams to deliver consistent onboarding and training through facilitator guidance, reusable materials, and practical tools
Write and develop training resources, guides, presentations, and other materials with technical, safety, field operations, and creative partners
Build programs that strengthen crew confidence and readiness for day-to-day jobsite responsibilities
Own the strategy and roadmap for Bedrock University, including training resources, workshops, learning pathways, skills assessments, and eventual certification
Own the community and program mechanics of customer and field advisory boards
Partner with Commercial, Product, and Operations to collect insights informing the technical roadmap and future go-to-market motions
Develop webinars and other opportunities for customer leaders and field crews to exchange ideas and practical experiences
Establish workflows and measures for crew readiness, training effectiveness, partner participation, and field-feedback quality
Travel regularly to customers, active jobsites, training activities, and advisory-board gatherings
Support adoption of Bedrock’s autonomous systems on heavy construction equipment

Requirements

What you’ll need

8+ years of experience in customer enablement, customer education, workforce development, training, community programs, partner engagement, or a comparable discipline
Strategic, hands-on program-building ability connecting partner needs, field realities, and business priorities into practical, scalable experiences
Strong writing and communication skills, including translating complex technical input into clear, useful materials for varied audiences
Experience designing onboarding, training, or learning programs that build confidence and prepare people to apply new skills
Strong community-building and facilitation instincts
Ability to learn unfamiliar subjects quickly and work with technical and safety specialists to ensure materials are accurate and appropriate
Strong project leadership and operational discipline; ability to coordinate multiple stakeholders and move work from concept through delivery
Collaborative, low-ego working style and genuine respect for people in the field
Construction or field-operations experience is a plus, but not required
Experience building an academy, certification pathway, advisory-board program, or peer-learning community is helpful
Legally authorized to work in the United States
Must be able to work in the office 3–4 days a week and commute to the work location