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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on resolving inquiries and providing solutions. Proficient in written and spoken German, with the ability to maintain a positive customer experience through effective communication.
Highest-signal resume keywords
Customer Service ExperienceVery Good Spoken And Written GermanSolution-Oriented ApproachStrong Communication SkillsProficiency In Common Office Applications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly And Helpful AttitudeAbility To Remain Calm Under Stress
Tools & Technologies
PhoneEmailWhatsAppTelegram
Industry Keywords
Customer InquiriesOrder ProcessingRefund ProcessingCustomer Experience
About the role
Key responsibilities & impact- Handle incoming customer inquiries by phone, email, WhatsApp, Telegram, and other communication tools
- Resolve customer issues and provide support with product-related questions
- Contact customers and offer prompt solutions
- Work closely with the team
- Process customer orders, cancellations, returns, and complaints
- Process refunds
- Guide customers through their orders and ensure a positive, valued customer experience
- Focus on written communication
Requirements
What you’ll need- Experience in customer service
- Very good spoken and written German is essential
- English language skills are optional
- Solution-oriented, strong communication skills, and a highly customer-focused approach
- Proficiency in common office applications
- Ability to remain friendly, helpful, and solution-oriented even in stressful situations
Benefits
Comp & perks- Long-term career prospects at a rapidly growing health and food scale-up
- Collaborative work in a positive working environment
- Flat hierarchies
- Fair compensation
- Company pension scheme
- Varied and interesting responsibilities
- Scale-up atmosphere: work closely with a dynamic and highly motivated team
- Opportunities to contribute to cross-functional company development
- Employee events, where possible
- Networking opportunities at various events and appointments, including with Judith Williams