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Telemarketing Customer Service Representative
Bee Delivery. Provide customer service via chat, following the company’s operating procedures and policies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities by effectively addressing customer needs and inquiries while maintaining accurate records. Proficient in written communication and multitasking within various systems to enhance customer satisfaction.
Highest-signal resume keywords
Customer ServiceWritten Communication SkillsFast Typing SkillsMicrosoft Office ProficiencyAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceRecord KeepingTyping SkillsMicrosoft WordMicrosoft Excel
Soft Skills
Organizational SkillsInterpretation Skills
Tools & Technologies
Technology Platform
Industry Keywords
On-Demand Delivery ServicesCustomer Satisfaction
About the role
Key responsibilities & impact- Provide customer service via chat, following the company’s operating procedures and policies
- Identify customers’ needs and provide clear, accurate, and objective information
- Seek to resolve requests during the first contact, contributing to customer satisfaction and reducing repeat contacts
- Accurately record interactions, requests, complaints, and actions taken in the system
- Provide customer service and support to Bee Delivery customers, a company specializing in on-demand delivery services through a technology platform
Requirements
What you’ll need- Completed high school education
- Strong written communication skills, with proficiency in grammar, clarity, and sentence agreement
- Fast typing skills and the ability to use multiple systems simultaneously
- Basic computer and Microsoft Office skills, including Word, Excel, and email
- Strong interpretation, organizational, and attention-to-detail skills
- Availability to work in Manaus, Amazonas, Brazil
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Meal allowance
- Wellhub
- TotalPass
- Affirmative-action opportunity for LGBTQIAP+ people
- Affirmative-action opportunity for Black people
- Affirmative-action opportunity for women
- Affirmative-action opportunity for people over 40
- Affirmative-action opportunity for Indigenous people
- Employment under Brazil’s CLT labor regime