Bilingual Corporate Receptionist

Behavioral Framework

. Answer, screen, and forward all incoming calls.

Posted 11/4/2026full-timeRockville • Maryland • United StatesJuniorMid-Level💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities, with advanced knowledge of Microsoft Word and Excel. Familiarity with healthcare and behavioral health terminology enhances support capabilities in a front desk role.

Highest-signal resume keywords

Customer Service SkillsMicrosoft WordMicrosoft ExcelSpanish SpeakingHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Front Desk OperationsMail ProcessingOffice Equipment OperationAnalytical SkillsProblem-Solving Skills

Soft Skills

Interpersonal SkillsOrganizational SkillsEffective Communication

Tools & Technologies

Apple ProductsStandard Office Equipment

Industry Keywords

Behavioral Health TerminologyInsurance Terminology

About the role

Key responsibilities & impact

Answer, screen, and forward all incoming calls.
Greet, screen, and announce all incoming visitors.
Respond promptly and accurately to inquiries and requests for information or service over the phone, email, and in-person.
Receive, sort, and distribute all mail.
Process outgoing mail and packages and arrange courier pickup as requested.
Manage the unpacking of deliveries.
Receive incoming binders and materials from the Clinical Supervisor.
Help gather and distribute material requests.
Assist with tracking outgoing client materials.
Ensure office common areas, conference rooms, and kitchen/lunchroom are clean and orderly.
Provide administrative support to other departments as needed.
Perform other duties as assigned.

Requirements

What you’ll need

Minimum of a High School Diploma or equivalent.
Minimum 2 years experience of front desk or customer service.
Hands-on and advanced knowledge with Microsoft Word and Excel.
Experience in the healthcare field is a plus.
Great customer service skills.
Ability to communicate effectively both verbally and in writing with staff, employees, and public.
Good interpersonal and organizational skills.
Good analytical and problem-solving skills.
Knowledge of behavioral health terminology and insurance terminology is a plus.
Advance knowledge of computers and systems; experience with Apple products is a plus.
Ability to operate standard office equipment including computers, copiers, and fax machines.
Accurate worker with attention to detail and deadlines.
Spanish speaking individual required.
Ability to meet the listed physical demands, including occasional lifting and/or moving up to 20 pounds.