Research Operations Specialist

Behaviour Interactive

. Serve as the backbone of the user research practice across several live games.

Posted 11/11/2026full-timeMontreal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in research operations, including panel management and hardware setup, while effectively coordinating playtests and ensuring smooth participant experiences. Strong communication and collaboration skills are essential for working across teams and coaching others.

Highest-signal resume keywords

Research Operations ExperiencePanel ManagementHardware SetupEffective CommunicationVideo Games Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Panel ManagementHardware SetupSchedulingResearch CoordinationDatabase Maintenance

Soft Skills

Effective CommunicationCollaborationAutonomySolution-Driven MindsetOrganizational Skills

Tools & Technologies

PC SetupAudio EquipmentVideo EquipmentRecording SystemsStreaming Systems

Certifications & Qualifications

College Degree or Equivalent

Industry Keywords

Video Games IndustryUser ResearchPlaytestingResearch EthicsParticipant Recruitment

About the role

Key responsibilities & impact

Serve as the backbone of the user research practice across several live games.
Ensure playtests and research activities run smoothly, efficiently, and ethically.
Coordinate playtest lab schedules and resources according to the roadmap to avoid conflicts.
Set up and maintain research environments, including PCs, virtual rooms, builds, and recording and streaming systems.
Manage the participant panel, recruitment, and compensation process, including database maintenance and growth.
Collaborate with User Research Specialists to prepare studies according to methods and objectives.
Welcome and guide participants through the playtest process.
Partner with IT and other teams to improve tools and processes.
Lead improvements that help the research practice scale and generate impactful insights shaping games and experiences.

Requirements

What you’ll need

Experience in research operations including panel management, hardware setup and scheduling.
Tech savvy and resourceful regarding computer, audio, video, and recording setups.
Good skills in organization and scheduling.
Autonomous and solution-driven to find alternatives to technical and operational issues.
Experience in the video games industry.
Effective communicator and collaborator across teams (IT, production, user research…), with the ability to coach others.
College degree or equivalent.
De l’expérience en opérations de recherche, notamment en planification, gestion de panel et en configuration de PC de test.
Etre à l’aise avec la technologie et débrouillard en matière d’installations informatiques, audio, vidéo et d’enregistrement.
De bonnes habiletés d’organisation et de planification.
De l’autonomie et un esprit orienté solutions, pour trouver des alternatives aux problèmes techniques et opérationnels.
De l’expérience dans l’industrie du jeu vidéo.
Une communication efficace et un bon esprit de collaboration avec les différentes équipes (TI, production, recherche utilisateur…), avec la capacité de coacher les autres.
Un diplôme collégial ou l’équivalent.

Benefits

Comp & perks

Permanent full-time employment
Équité des chances et environnement diversifié et créatif