Client Director

Belmond

. Develop and maintain revenue from owned Accounts and Prospect Accounts within Australia and New Zealand markets .

Posted 10/10/2026full-timeRemote • AustraliaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management, business development, and revenue generation within the hospitality or luxury travel sector. Proven ability to lead sales teams, develop strategic plans, and maintain high client satisfaction while achieving revenue targets.

Highest-signal resume keywords

Account ManagementBusiness DevelopmentRevenue GenerationClient Relationship ManagementSales Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue TargetsAccount PlanningLead ConversionCommercial Performance AnalysisSales Reporting

Soft Skills

CollaborationCoachingNegotiationCommunicationClient Satisfaction

Tools & Technologies

CRM SystemsTableauOSCBI Tools

Industry Keywords

HospitalityLuxury TravelSales TeamsMarket ShareClient Events

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Develop and maintain revenue from owned Accounts and Prospect Accounts within Australia and New Zealand markets
Lead direct, proactive sales teams and implement strategic account management
Increase new active accounts through business development activities
Meet established revenue targets for Belmond properties or regional property groups
Monitor, analyse and evaluate strategy plans, results versus goals, and remedial measures
Develop quarterly sales action plans and annual account management plans
Maintain contact with property-based sales personnel and Directors of Sales
Collaborate with property management, sales, and revenue management teams and lead closing efforts
Qualify leads, secure new bookings, prepare quotes and detailed offers for group leads
Ensure timely, accurate, and personalized responses to customer enquiries
Coordinate with sales, marketing, corporate commercial teams, and divisional leadership
Organize sales events, trade shows, sales trips, roadshows, and client educational trips
Monitor team financial performance, account productivity, priorities, and initiatives
Train, coach, and guide direct reports and conduct individual and team reviews
Develop owned-account market share and maintain high client satisfaction
Establish relationships with key contacts, decision makers, bookers, and influencers
Conduct property and product training and host client events
Use selling, negotiating, closing, and BI tools including Tableau
Maintain account databases and log sales activities in OSC
Manage individual and team budgets and prepare sales reports
Support corporate marketing communications and protect guest, customer, employee, and company information

Requirements

What you’ll need

Minimum of 5-10 years of experience in client manager, sales, or a similar role within the hospitality or luxury travel sector
Proven track record of achieving revenue targets and growing key accounts
Good understanding of transient sales and commercial performance analysis
Strong experience in account planning, lead conversion, and client relationship management
Proficiency in CRM systems and sales reporting tools
Experience with OSC, Tableau, or similar BI/reporting platforms would be advantageous
Ability to work collaboratively with sales, revenue, and reservations teams across multiple properties
Willingness to travel as required

Benefits

Comp & perks

Comprehensive range of compensation, perks and benefits offered (specific benefits not itemized in the posting)