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Bemobi

Junior Engagement Analyst

Bemobi

. Serve as the primary strategic point of contact for schools in the assigned portfolio, focusing on relationship management, engagement, and value generation .

Posted 10/5/2026full-timeFortaleza • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and B2B portfolio management, focusing on retention, engagement, and revenue growth through data-driven decision-making and effective relationship management.

Highest-signal resume keywords
Customer Success ManagementB2B Portfolio ManagementData AnalysisCRM Tools ExperienceRetention Strategies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
NPSCSATHealth ScoreChurn AnalysisRetention MetricsUpsellingCross-SellingContract RenewalsBehavioral Data AnalysisStrategic Planning
Soft Skills
Empathetic CommunicationOrganizational SkillsProactive MindsetConsultative ApproachInvestigative Skills
Tools & Technologies
CRM Software
Industry Keywords
SaaSEducation SectorCustomer ExperienceValue GenerationPortfolio Health

About the role

Key responsibilities & impact
  • Serve as the primary strategic point of contact for schools in the assigned portfolio, focusing on relationship management, engagement, and value generation
  • Ensure revenue retention by proactively identifying and mitigating churn risks
  • Monitor portfolio health through NPS, CSAT, Health Score, and engagement metrics
  • Hold regular meetings with accounts, leading results analyses, strategic alignment discussions, and action plans
  • Ensure effective platform adoption by providing guidance on best practices and supporting value realization
  • Manage customer relationships and success through a consultative approach
  • Develop recovery and retention plans for accounts at risk of churn
  • Monitor NPS feedback and drive improvements in the customer experience
  • Support contract renewal processes
  • Identify upsell and cross-sell opportunities
  • Analyze usage and behavioral data to generate insights into engagement, retention, and growth
  • Keep the CRM up to date with consistent records of the portfolio journey and progress
  • Collaborate with internal teams, sharing strategic feedback to support the company’s continuous improvement

Requirements

What you’ll need
  • Experience or knowledge in Customer Success, retention, and B2B portfolio management
  • Analytical skills for interpreting metrics and making data-driven decisions
  • Clear, empathetic communication and a consultative approach
  • Strong organizational skills and the ability to manage a portfolio strategically
  • Proactive, investigative, and value-oriented mindset
  • Ownership mindset for the portfolio, with a focus on retention, engagement, and revenue growth
  • Experience with CRM tools
  • Experience working at SaaS companies or in the education sector
  • Familiarity with metrics such as NPS, CSAT, Health Score, churn, and retention
  • Experience with account renewals and expansion

Benefits

Comp & perks
  • Meal allowance on a Flash flexible benefits card
  • Home office allowance
  • Health insurance with co-pay
  • Dental insurance fully paid by the company
  • Birthday week day off
  • Discounts on undergraduate and graduate programs at Unifor
  • Discounts on airfare and accommodation
  • TotalPass