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Bemobi

Senior Customer Success Analyst

Bemobi

. Manage key accounts for digital control plans .

Posted 9/18/2026full-timeRio de Janeiro • BrazilSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing key accounts and digital control plans within the telecommunications industry, leveraging strong data analysis and KPI development skills to drive business recommendations and enhance performance. Proficient in presenting strategic insights to senior leadership and managing relationships with internal and external stakeholders.

Highest-signal resume keywords
Data AnalysisKPI DevelopmentSQL SkillsBI ToolsAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Data AnalysisKPI DevelopmentSQL SkillsAgile Methodologies
Soft Skills
Relationship ManagementNegotiationPresentation Skills
Tools & Technologies
LookerPower BIGoogle Data Studio
Industry Keywords
TelecommunicationsDigital ProductsVASBillingSubscriptionsAcquisition

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Manage key accounts for digital control plans
  • Lead the tracking of service and product KPIs and performance, translating data into business recommendations for leadership
  • Structure and prioritize the team’s demand backlog
  • Manage relationships with internal customers and external partners, negotiating scope, timelines, and expectations
  • Identify bottlenecks and revenue/efficiency opportunities before they become issues
  • Present results and strategic insights to executive audiences, including directors

Requirements

What you’ll need
  • Experience managing products or services, preferably in the telecommunications industry
  • Strong command of data analysis and KPI development
  • SQL skills to extract and combine data independently, without relying on other teams
  • Experience with BI tools such as Looker, Power BI, and Google Data Studio
  • Experience presenting results to senior leadership with clarity and a compelling narrative
  • Practical knowledge of agile methodologies in day-to-day work
  • Experience with digital telecommunications products (VAS, billing, subscriptions, and acquisition) is a plus

Benefits

Comp & perks
  • Bradesco National Network Health Plan – extended to dependents with no per-beneficiary deduction
  • Bradesco Dental Plan – optional
  • Flexible meal and food allowance (VR/VA) – maintained during vacation
  • Profit-sharing plan
  • Wellhub
  • Birthday day off
  • Home office allowance
  • Transportation allowance as needed – subject to the legally permitted deduction
  • Zurich Life Insurance
  • Free access to all our products – AppsClub, Clube de Descontos, Truecaller, BTFit, and Busuu
  • Access to internal training through digital platforms
  • Internal employee recognition program – Bemobucks