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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing product journeys within the telecommunications industry, focusing on user experience, process optimization, and stakeholder alignment. Proficient in translating business needs into actionable requirements while utilizing agile methodologies and performance analysis to drive continuous improvement.
Highest-signal resume keywords
Product OwnershipAgile MethodologiesUser Story DevelopmentTelecommunications ExperiencePerformance Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements GatheringProcess MappingBacklog ManagementJourney OptimizationA/B TestingIVR Journey KnowledgePrepaid SIM Card ProcessesData-Driven ImprovementsAPI IntegrationsFunnel Analysis
Soft Skills
Strong CommunicationOrganizational SkillsAutonomyPrioritization Ability
Tools & Technologies
JiraConfluenceProject Management Tools
Industry Keywords
TelecommunicationsMobile OperationsDigital ChannelsSelf-ServiceAutomated Customer ServiceB2B2C Products
About the role
Key responsibilities & impact- Act as the Product Owner for Telco journeys, ensuring an end-to-end view of workflows and alignment among business objectives, customer experience, and technical feasibility.
- Map, document, and analyze journeys across IVR and digital channels, as well as prepaid SIM card registration, provisioning, and activation processes.
- Identify friction points, bottlenecks, simplification opportunities, and areas of abandonment or failure throughout the journeys.
- Translate operator needs and business opportunities into functional requirements, user stories, acceptance criteria, and prioritized backlog items.
- Structure and maintain the journey evolution roadmap, considering business impact, customer experience, implementation effort, dependencies, and risks.
- Lead alignment among business, technology, operations, partners, and other stakeholders involved in delivery.
- Track solution development, testing, user acceptance testing, and deployment, ensuring adherence to defined requirements.
- Monitor journey performance indicators, such as conversion, abandonment, transaction success, errors, completion time, and support contact volume, as applicable.
- Propose continuous improvements based on data, operator feedback, user behavior, and observed results.
- Ensure functional documentation is kept up to date, decisions are traceable, and priorities, risks, impediments, and initiative progress are visible.
Requirements
What you’ll need- Previous experience as a Product Owner, Product Analyst, Business Analyst, or in similar roles focused on managing and evolving products and digital journeys.
- Experience gathering requirements, mapping processes, writing user stories and acceptance criteria, and managing backlogs.
- Experience with agile methodologies and project and product management tools, such as Jira and Confluence or equivalent platforms.
- Analytical ability to interpret performance indicators, identify problems, and propose data-driven improvements.
- Experience leading initiatives involving multiple stakeholders and cross-functional dependencies.
- Strong communication and organizational skills, autonomy, and prioritization ability.
- Ability to transform business needs into clear, actionable requirements for technical teams.
- Experience in the telecommunications industry, particularly mobile operations and prepaid services.
- Knowledge of IVR journeys, digital channels, self-service, and automated customer service.
- Experience with prepaid SIM card registration, provisioning, and activation processes.
- Knowledge of integrations between systems, APIs, CRM, billing, and customer service platforms.
- Experience analyzing funnels, conversion, abandonment, A/B testing, and journey optimization.
- Experience with B2B2C products and managing solutions developed for telecom operators or other large corporate clients.
Benefits
Comp & perks- Bradesco National Network Health Insurance — extended to dependents with no per-beneficiary deduction
- Bradesco Dental Insurance — optional
- Flexible meal and food allowance — maintained during vacation
- Profit-sharing plan
- Wellhub or TotalPass
- Birthday day off
- Home office allowance
- Transportation allowance as needed — subject to the legally permitted deduction
- Zurich Life Insurance
- Free access to all our products — AppsClub, Clube de Descontos, Truecaller, BTFit, and Busuu
- Access to internal training through digital platforms
- Internal employee recognition program — BemoInspired