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IT Operations Support Engineer
Benchmark Capital. Act as a technical escalation point for the IT Service Desk, supporting the resolution of incidents and service requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting and administering Microsoft 365 and Active Directory, with strong troubleshooting skills across various technology platforms. Capable of managing incidents and requests within an IT Service Management environment while ensuring compliance and security controls.
Highest-signal resume keywords
Microsoft 365 AdministrationActive Directory SupportIT Service ManagementTroubleshooting SkillsEndpoint Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Infrastructure SupportApplication SupportCloud InfrastructureBackup and Recovery SolutionsPowerShell ScriptingVirtualization TechnologiesNetworking ConceptsIncident ManagementChange ManagementAutomation
Soft Skills
Problem-Solving SkillsOrganizational SkillsAttention to DetailWritten CommunicationVerbal Communication
Tools & Technologies
Microsoft IntuneEndpoint ManagerVMwareHyper-VExchange Online
Certifications & Qualifications
Microsoft CertificationsITIL CertificationCompTIA Qualifications
Industry Keywords
IT OperationsSystems AdministrationTechnical SupportCompliance ActivitiesSecurity Reviews
Tech Stack
Tools & technologiesAzureCloudDNSITSMTCP/IPVMware
About the role
Key responsibilities & impact- Act as a technical escalation point for the IT Service Desk, supporting the resolution of incidents and service requests
- Investigate, diagnose and resolve infrastructure, application and end-user computing issues within agreed service levels
- Support and administer Microsoft 365, Active Directory and associated enterprise technologies
- Monitor system health, availability, performance and capacity across technology services
- Administer user accounts, permissions and access controls in line with security requirements
- Support collaboration, conferencing and communication platforms
- Assist with endpoint management, device provisioning and user onboarding
- Support the maintenance and operation of cloud and on-premise infrastructure
- Assist in maintaining backup, recovery and business continuity solutions
- Support compliance, security controls and audit activities with Information Security teams
- Support patch management, vulnerability remediation and system hardening initiatives
- Identify, investigate and resolve infrastructure risks and operational issues
- Contribute to infrastructure upgrades, technology projects and transformation initiatives
- Support implementation of new technologies, applications and services
- Identify opportunities to improve operational efficiency through automation and process improvements
- Assist with testing, deployment and change activities across the IT estate
- Maintain technical documentation, knowledge articles and operational procedures
- Liaise with third-party suppliers, vendors and service partners
- Provide technical guidance and advice to colleagues across the business
- Build relationships with technology, information security and business stakeholders
- Travel to Benchmark offices when required to support projects, implementations or operational activities
Requirements
What you’ll need- Experience working in an IT Operations, Infrastructure, Systems Administration or Technical Support role
- Experience supporting Microsoft technologies, including Microsoft 365 and Active Directory
- Experience working within an IT Service Management environment, managing incidents, requests and changes
- Strong troubleshooting and problem-solving skills across multiple technology platforms
- Experience supporting end-user computing environments and business applications
- Understanding of technical documentation, operational procedures and support processes
- Strong written and verbal communication skills
- Ability to prioritise workloads and manage competing demands effectively
- Strong organisational skills and attention to detail
- Ability to work independently and collaboratively within a team environment
- Desirable: Experience with Microsoft Intune and Endpoint Manager
- Desirable: Knowledge of PowerShell scripting and automation
- Desirable: Experience supporting Azure or other cloud-based infrastructure platforms
- Desirable: Knowledge of virtualisation technologies such as VMware or Hyper-V
- Desirable: Experience supporting backup and recovery solutions
- Desirable: Understanding of Exchange Online, email administration and messaging security
- Desirable: Knowledge of networking concepts, including TCP/IP, DNS, DHCP and VPN technologies
- Desirable: Experience supporting IT audits, compliance activities or security reviews
- Desirable: Industry certifications such as Microsoft, ITIL or CompTIA qualifications
Benefits
Comp & perks- Modern working environment supported by leading technology
- Collaborative workspaces
- Onsite restaurant
- Onsite coffee shop
- Onsite gym
- Regular shuttle bus service between Horsham railway station and the office
- Hybrid working arrangement