Lead Customer Success Specialist

Benchmark Gensuite®

. Drive customer satisfaction and growth among a portfolio of existing customers .

Posted 9/15/2026full-timeCincinnati • Ohio • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Relationship Management, with a strong focus on SaaS offerings and customer satisfaction. Capable of managing multiple priorities while fostering collaboration and communication with clients and internal teams.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceMicrosoft Office Suite ProficiencyStrong Communication SkillsRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementSaaS ExperienceProject ExecutionTime ManagementMicrosoft ExcelMicrosoft PowerPoint

Soft Skills

Empathetic AttitudeFlexibilityAdaptabilityInterpersonal Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer SatisfactionAccount ManagementProgram CoordinationClient PrioritizationBusiness Growth Opportunities

About the role

Key responsibilities & impact

Drive customer satisfaction and growth among a portfolio of existing customers
Grow existing customer relationships by identifying new business or growth opportunities
Design, plan, and coordinate program activities to drive program success and participation
Manage multiple client priorities and activities while collaborating with delivery teams to ensure a positive customer experience
Collaborate with customers and Benchmark team members to support projects, pilots, renewals, and expansion opportunities
Develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap
Collaborate with customers on-site or host them at local offices for in-person meetings and project discussions
Attend quarterly meetings at company headquarters for team alignment and strategic planning
Maintain a flexible schedule to accommodate travel and customer meeting requirements
Visit customer sites, host customers at local offices, attend conferences or external events/trade shows, and assist with booth or marketing-material setup when needed

Requirements

What you’ll need

Bachelor's degree required
2–3 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role
Proficiency with Microsoft Office Suite, including Excel and PowerPoint
Experience with SaaS required
Ability to be flexible and adaptable
Ability to prioritize, execute projects, and manage time effectively
Empathetic, customer-first attitude
Strong communication and interpersonal skills to effectively interact with customers and colleagues
Willingness to travel and adapt to changing schedules and environments
Ability to travel and a valid driver's license or access to reliable transportation may be required

Benefits

Comp & perks

Annual bonus programs
Regular team-building events
Off-cycle reviews
Happy hours
Virtual events
Team Member Networks, including the Respect for Diversity Group and the Sustainability Group
Travel expenses, including transportation, accommodation, and meals, reimbursed according to the company's travel policy