Senior Director, Enterprise Implementation Services

Benchmark Gensuite®

. Build the professional services team for systems implementation .

Posted 10/16/2026full-timeRemote • Ohio • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in building and scaling professional services teams, with a strong focus on systems implementation, governance, and delivery methodologies. Proven ability to manage complex enterprise implementations while ensuring customer satisfaction and financial accountability.

Highest-signal resume keywords

12+ Years Experience In ConsultingEHS Management Systems ExpertiseProfessional Services Delivery ManagementStrong Commercial AcumenExecutive Presence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems ImplementationChange Control ManagementProject GovernanceScope And Pricing NegotiationMetrics ManagementData MigrationSolution DesignEngagement Structure DefinitionDelivery MethodologyUtilization Metrics

Soft Skills

LeadershipCoachingRelationship ManagementCommunicationTrust Building

Tools & Technologies

ERP SystemsHRISIAMData Platforms

Certifications & Qualifications

Bachelor's Degree Or Equivalent Experience

Industry Keywords

Professional ServicesImplementation PracticesEHS Digital PlatformsChange ManagementCustomer Satisfaction

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Build the professional services team for systems implementation
Define the operating model, service offerings, engagement structure, delivery methodology, governance, and handoffs
Set standards and templates for scoping, estimation, staffing, change control, and project close-out
Establish role definitions, skill levels, and career paths for implementation consultants, project managers, and solution architects
Define and manage metrics including utilization, margin, schedule and budget variance, scope-change capture, and customer satisfaction
Partner with New Logo, Expansion Growth, and Finance to structure implementation budgets and SOWs
Establish change-order and SOW-amendment processes
Review and approve scope and pricing for large or complex deals
Lead and escalate the largest, highest-risk enterprise implementations
Guide solution design, integrations with ERP, HRIS, IAM, data platforms, and other enterprise systems, data migration, and change management
Hold delivery teams accountable for schedule, budget, quality, and customer outcomes
Hire, develop, coach, and scale the implementation team
Determine the appropriate mix of internal staff, partners, and subcontractors and manage those relationships
Engage customer executives and sponsors to set expectations and build delivery confidence
Provide input to Product and Leadership based on large-customer needs and delivery lessons learned
Work with Growth leadership to position implementation capabilities in strategic pursuits

Requirements

What you’ll need

12+ years’ experience in consulting, systems implementation, or professional services
5+ years’ experience managing and leading professional services delivery in the EHS management systems and/or EHS digital platforms space
Direct experience building, scaling, or materially reshaping professional services or implementation practices
Experience with offerings, methodology, pricing, resourcing, and delivery governance
Strong commercial acumen, including scoping, pricing, and negotiating SOWs
Experience managing change control and accountability for engagement margin and profitability
Executive presence and ability to earn trust with customer executives, internal leadership, and delivery teams
Bachelor's degree or equivalent experience
Willingness to travel 35%

Benefits

Comp & perks

Employee role
Full-time employment
Remote work in the US Midwest and East Coast
Opportunity to build a services capability from the ground up with visible executive sponsorship
Significant influence over how the company packages, prices, and delivers its work
Meaningful mission focused on protecting people, communities, and the environment