Trainee, IT Integrations Analyst

Benchmark Gensuite®

. Support the North America HRI (HR Integration) and SSO (Single Sign-On) services team .

Posted 10/13/2026full-timeAguascalientes • MexicoEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in integration support and troubleshooting, with a strong focus on data management and customer service. Capable of collaborating effectively across teams while managing multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Proficient English Communication SkillsBasic SQL KnowledgeAPI Fundamentals (REST, JSON, XML)HRIS Technologies (Workday, Okta, Keycloak)General IT Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLAPI FundamentalsData ManagementIntegration TestingTroubleshootingFile Delivery MonitoringData Mapping ValidationIntegration CutoversMigrationsDocumentation

Soft Skills

Strong Communication SkillsProblem-Solving AbilitiesAttention to DetailCustomer-Focused MindsetAbility to Work Independently

Tools & Technologies

HRISWorkdayEntra IDOktaKeycloakSFTPSecure File Transfer

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceBachelor’s Degree in Information TechnologyBachelor’s Degree in Software EngineeringBachelor’s Degree in Information Systems

Industry Keywords

HR IntegrationSingle Sign-OnIdentity ManagementAuthentication ConceptsIntegration Delivery

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support the North America HRI (HR Integration) and SSO (Single Sign-On) services team
Assist with HRI and SSO implementation activities
Support integration testing, validation, and troubleshooting
Monitor and investigate file delivery and processing issues
Perform data reviews and mapping validation
Help respond to subscriber support requests and escalations
Assist with documentation and knowledge management
Coordinate implementation activities across internal and external teams
Support integration cutovers, migrations, and maintenance activities
Escalate complex technical issues to senior integration leaders as needed
Provide North America time zone coverage and help scale integration delivery
Work closely with team leaders and the broader Integrations team on daily operational activities

Requirements

What you’ll need

Proficient English communication skills, written and verbal (C1)
Strong communication and interpersonal skills
Excellent problem-solving and analytical abilities
Ability to manage multiple tasks and priorities simultaneously
Strong attention to detail
Customer-focused mindset
Ability to work independently while collaborating effectively within a team
Willingness to learn and adapt in a fast-paced technical environment
Positive attitude and curiosity toward technology and integrations
Basic SQL knowledge preferred
SFTP and secure file transfer concepts preferred
API fundamentals (REST, JSON, XML) preferred
Database concepts and data management preferred
Identity management or authentication concepts preferred
HRIS, Workday, Entra ID, Okta, Keycloak, or similar technologies preferred
General IT support or troubleshooting experience preferred
Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Systems Engineering, Information Systems, or a closely related field
Completed degree and official university diploma are required

Benefits

Comp & perks

Annual bonus programs
Regular team-building events
Off-cycle reviews to recognize and reward excellent performers
Happy hours
Virtual events
Benchmark Gensuite Team Member Networks, including the Respect for Diversity Group and the Sustainability Group