ERP System Administrator

Benefit Harbor

. Interact with internal team members and assist with building and mapping products on the Benefit Harbor platform .

Posted 10/16/2026full-timePlano • Texas • United StatesJuniorMid-Level💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product implementation and client support within the benefits industry, utilizing strong analytical skills and proficiency in Microsoft Office, particularly Excel and Access. Capable of managing complex projects, troubleshooting issues, and fostering collaboration between operations and development teams.

Highest-signal resume keywords

Product ImplementationClient SupportAnalytical SkillsMicrosoft Office ProficiencyBenefits Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product MappingAPI TroubleshootingData AnalysisQuality AssuranceDatabase Function Knowledge

Soft Skills

Strong Communication SkillsCustomer ServiceProblem-SolvingAttention to DetailTeam Collaboration

Tools & Technologies

Microsoft ExcelMicrosoft AccessBenefit Harbor Platform

Industry Keywords

Benefits IndustryHealth and BenefitsERP OperationsClient EscalationsProcess Improvements

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Interact with internal team members and assist with building and mapping products on the Benefit Harbor platform
Troubleshoot API issues and perform day-to-day tasks requested by the ERP Operations Team
Perform mapping and product build/creation for ERP clients
Perform basic audits, document results, and deliver them to the Operations Team
Navigate system administration in Cases and Groups while providing accurate client information and updates
Copy and update reports for clients and the Operations Team
Assist with setup of new Divisions, Regions, and Locations; copy eligibility; and update Employer Admins
Analyze client escalations, research and troubleshoot issues, engage internal partners, and maintain ownership through resolution
Work with Developers to test and solve client issues
Identify process improvements, including automation and functionality enhancements
Meet assigned timelines and due dates
Assist the EDI Analyst with data transfers, products, reports, and case builds
Build strong relationships with Operations and Development teams
Complete Client Support tickets, quality assurance tasks, issue resolution, and special projects

Requirements

What you’ll need

Bachelor’s degree or related experience in business, preferably in case or product implementation
2+ years demonstrated experience with complex projects in the benefits industry, preferably health & benefits, or other related experience
Strong knowledge of Microsoft Office
Intermediate Excel and Access skills
Health and benefits knowledge
Strong analytical skill-set and ability to use data to define and resolve issues
Basic personal computer skills, including keyboard skills, electronic folder/file organization and management, and email usage
Strong written and verbal communication skills with technical and non-technical personnel
Excellent listening skills and ability to ask probing questions, understand concerns and overcome objections
Ability to provide superior customer service
Strong follow-up and follow-through skills with sense of urgency and attention
Experience working collaboratively with teams
Strong work ethic and self-starter able to manage multiple clients and adapt to change in a fast-paced business setting
Integrity, reliability, responsibility, strong organizational skills, logical problem-solving, attention to detail, and troubleshooting skills
Database function knowledge preferred, but not required
Legally authorized to work in the United States without current or future visa sponsorship

Benefits

Comp & perks

Full-time exempt position
Flexible hours to support teams throughout the continental US
Remote home office option
Very limited travel
Some extended hours may be required during peak periods