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Manager, Benefits – Activation
Benefit Harbor. Manage the ERP Team and support ERP clients with carrier file integrations .
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage the ERP Team and support ERP clients with carrier file integrations
- Lead, train, mentor, and manage Client Service & Activation Leads, EDI Analysts, and Admin support team
- Serve as primary escalation point for internal and external issues
- Maintain knowledge of Benefit Harbor/BHAI technical and business policies, procedures, and system functionality
- Develop training opportunities for the ERP Team
- Monitor team progress through initial system and renewal builds, administrative sites, Benefits Center self-service, and EDI files
- Develop, document, and execute processes and process improvements
- Support and lead internal and external stakeholder calls
- Present, demonstrate, and train stakeholders on implementation timelines and file implementation procedures
- Lead quality assurance by reviewing requirements documents for system builds and implementations
- Manage and forecast team resources and develop processes to grow and manage the ERP team
- Work with ERP partners, clients, carriers, and brokers to confirm benefit plan details and system rules
- Oversee file testing, track and monitor changes, and present finalized products to clients and brokers
- Report to the Vice President, ERP Operations
Requirements
What you’ll need- Strong knowledge of Microsoft Office
- Proficiency in Excel, including VLOOKUP and basic functionality
- Health and welfare knowledge
- Strong analytical skills and ability to use data to define and resolve issues
- Strong written and verbal communication skills
- Ability to communicate with technical and non-technical personnel
- Excellent listening skills and ability to ask probing questions, understand concerns and overcome objections
- Demonstrated ability to provide superior customer service
- Ability to present solutions in a well-organized and clear fashion
- Strong follow-up and follow-through skills with a sense of urgency and attention
- Experience working collaboratively and building teams
- Strong work ethic and self-starter mindset
- Ability to manage multiple clients and adapt to change in a fast-paced, high-intensity business setting
- Integrity, reliability, responsibility, strong organization skills, and high attention to detail
- Bachelor's degree or related experience in business, preferably in Client Service Management
- 3–5 years of demonstrated management experience with complex projects in the benefits industry, preferably Health & Welfare, or related experience
- Candidates must be legally authorized to work in the United States
- Benefit Harbor is unable to provide visa sponsorship