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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client support capabilities by guiding clients through digital platforms and ensuring satisfaction. Proficient in both French and English, with a focus on effective communication and problem-solving in a customer service environment.
Highest-signal resume keywords
Excellent French Language SkillsFunctional English Language SkillsClient SupportDigital Platform AssistanceSales Opportunity Identification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client File ManagementWebsite Registration GuidancePassword Reset AssistanceOnline Transaction SupportBasic Document Provision
Soft Skills
Customer Satisfaction FocusCollaborationCommunication
Certifications & Qualifications
LOMA Courses 280, 290, 301Certificate in Group Insurance and Annuities
Industry Keywords
Client InquiriesTechnical SupportPolicyholder InformationSales ReferralsOperational Needs
About the role
Key responsibilities & impact- Guide clients with first-level inquiries and technical support on digital platforms
- Provide policyholders with basic information while ensuring their satisfaction
- Guide clients through website registration
- Respond to password reset requests
- Respond to requests for simple changes to client files
- Respond to requests for basic documents
- Provide assistance with online transactions
- Refer clients to the appropriate resources for specific product-related questions
- Identify sales opportunities by referring clients to internal teams
- Participate in collaborative initiatives organized by management
- Perform other duties as requested
- Report to the Assistant Director
Requirements
What you’ll need- College diploma
- Excellent French language skills, both spoken and written
- Functional English language skills, both spoken and written (an asset)
- Accepted academic equivalent: Secondary V diploma plus LOMA courses 280, 290, or 301 and SAC
- Accepted academic equivalent: Secondary V diploma plus three courses from the Certificate in Group Insurance and Annuities (C.A.R.C.) program
- Accepted academic equivalent: Secondary V diploma plus three courses from the specified list
- AEC or CEC in secretarial studies, office technology, or computer programming and analysis
- University certificate
- Bachelor's degree
- Functional English is required on Saturdays at the outset, subject to change based on operational needs
Benefits
Comp & perks- Friendly work environment
- Comprehensive benefits
- Opportunities for career growth throughout your journey