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Beneva

Office Agent II – Customer Service, Billing

Beneva

. Assist customers by answering questions about payments, withdrawals, and the status of their accounts .

Posted 10/22/2026full-timeLongueuil • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service by effectively addressing inquiries related to payments and account management while ensuring data accuracy and quality. Capable of advising customers on tailored payment solutions and managing account decisions based on customer needs.

Highest-signal resume keywords
Customer Service ExperiencePayment Solutions AdvisoryData Quality ManagementAccount ManagementContract Decision-Making

ATS Keywords

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Applicant Tracking System Keywords

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Certifications & Qualifications
Vocational Diploma (DEP) or Equivalent
Industry Keywords
PaymentsWithdrawalsAccount StatusPayment AgreementsBank ChargesRefundsData AccuracyOutstanding BalancesAccount ChangesCustomer Follow-Ups

About the role

Key responsibilities & impact
  • Assist customers by answering questions about payments, withdrawals, and the status of their accounts
  • Advise customers on payment solutions suited to their situation and arrange payment agreements when required
  • Review account files to ensure information is accurate, make the necessary corrections, and maintain data quality
  • Assess requests related to payments, bank charges, refunds, or account changes by applying established procedures
  • Make decisions regarding the continuation or cancellation of a contract, taking the account situation and customer needs into consideration
  • Conduct the required follow-ups with customers regarding outstanding balances and contribute to the sound management of accounts

Requirements

What you’ll need
  • Vocational diploma (DEP) or equivalent
  • Relevant customer service experience

Benefits

Comp & perks
  • Comprehensive benefits
  • Opportunities for professional growth throughout your career
  • Friendly work environment