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Beneva

Trainer – Individual Insurance Operations and Customer Service

Beneva

. Analyze training and skills-development needs across teams .

Posted 11/4/2026full-timeQuebec City • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and facilitating training programs, utilizing various instructional approaches, and assessing learning outcomes. Proficient in managing training documentation and ensuring compliance with organizational standards.

Highest-signal resume keywords
Training Program DesignFacilitation SkillsLearning Management SystemsBilingual CommunicationInstructional Approaches

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Training Needs AnalysisLearning Objectives DevelopmentAssessment Tool DesignTraining Material DevelopmentOnboarding Support
Soft Skills
Constructive FeedbackCollaborationChange Management
Tools & Technologies
Microsoft 365PowerPointTeamsWebex
Industry Keywords
Skills DevelopmentOrganizational LearningTraining DocumentationCompliance Standards

About the role

Key responsibilities & impact
  • Analyze training and skills-development needs across teams
  • Identify the knowledge, skills, and behaviors to be developed and define the corresponding learning objectives
  • Gather, structure, and organize the information required to design training activities
  • Determine appropriate instructional approaches, including classroom training, self-directed learning, coaching, virtual training, and online learning
  • Design, develop, and update learning activities, training materials, and assessment tools
  • Draft and maintain up-to-date training documentation and reference tools
  • Plan, prepare, and facilitate training activities
  • Assess learning, measure achievement of objectives, and provide constructive feedback
  • Contribute to the onboarding, integration, and development of new employees
  • Support team members in maintaining and developing their skills
  • Participate in the assessment of new employees and make recommendations to managers
  • Provide support and follow-up during learning and onboarding periods
  • Organize training sessions, adapt content for different audiences, and coordinate delivery schedules
  • Ensure training content and tools are kept up to date and properly managed
  • Ensure training records comply with legal and organizational requirements
  • Act as a change agent to promote the adoption of new practices, processes, or technologies
  • Participate in the implementation, evaluation, and continuous improvement of training tools and systems
  • Contribute to projects, committees, and initiatives related to skills development and organizational learning
  • Collaborate with the Director of Communications, Contracts and Training, as well as relevant business partners

Requirements

What you’ll need
  • College diploma
  • Experience designing, facilitating, or coordinating training programs
  • Comfortable using technology tools and collaboration and learning platforms, including Microsoft 365, PowerPoint, Teams, Webex, or equivalent tools
  • Excellent command of spoken and written French
  • Working knowledge of English to interact with English-speaking colleagues, partners, clients, or suppliers, or to use certain workplace tools
  • A résumé and cover letter must be submitted to complete your application

Benefits

Comp & perks
  • Permanent position
  • Full-time employment
  • Equal opportunity employer
  • Interviews and practical exercises or case studies may be part of the selection process