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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise customer relationships, driving retention and expansion targets, and navigating complex B2B sales environments. Proficient in stakeholder engagement and account development across multiple functions and geographies.
Highest-signal resume keywords
Enterprise Customer ManagementB2B Sales ExperienceRetention And Expansion TargetsStakeholder EngagementAccount Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementSales NegotiationPipeline ManagementForecastingUpsellingCross-SellingCustomer RetentionCommercial DiscussionsRisk AssessmentRevenue Prioritization
Soft Skills
Relationship BuildingConstructive ChallengingTrust MaintenanceEffective PrioritizationCommunication
Industry Keywords
EMEAMulti-StakeholderCommercial OutcomesCustomer SuccessAccount PlansSenior StakeholdersEconomic BuyersBusiness UnitsGeographiesCustomer Objectives
About the role
Key responsibilities & impact- Own a portfolio of enterprise customers across EMEA and turn their needs into concrete growth opportunities
- Own the commercial relationship, retention objectives and growth targets for the portfolio
- Prioritise accounts by revenue, renewal timing, risk, customer objectives and expansion potential
- Identify, qualify and close upsell, cross-sell and wider account-development opportunities
- Manage renewal, pricing and commercial discussions from discovery through negotiation and closure
- Build relationships with senior stakeholders, economic buyers and champions across functions, business units and countries
- Coordinate Customer Success, Services, Product and Pre-Sales while retaining commercial ownership
- Keep account plans, stakeholder maps, renewal, pipeline and forecast information accurate and up to date
- Address difficult customer situations directly and constructively, agreeing clear next steps
Requirements
What you’ll need- Experience owning commercial outcomes, or highly transferable experience in complex, multi-stakeholder B2B sales
- Experience carrying retention and expansion targets, with concrete examples of closing expansions or renewals
- Direct experience working with enterprise customers and senior stakeholders
- Experience developing accounts across several stakeholders, functions, business units or geographies
- Experience prioritising effectively across a portfolio of accounts
- Experience challenging customers constructively while keeping their trust
- Professional fluency in English
- Willingness to travel across EMEA as required
Benefits
Comp & perks- Dynamic, autonomous environment
- Opportunity to drive meaningful change and build a fairer future for every employee
- Collaboration with a passionate, diverse and talented global team
- Career growth opportunities, including scope to progress towards more complex and strategic accounts
