Senior Robotics Technical Support Engineer

. Diagnose complex failures across robotic hardware, software, controls, Linux, and networks .

Posted 10/23/2026full-timeRemote • United StatesSenior💰 $80,000 - $110,000 per yearWebsite

Tools & technologies

DNSFirewallsJavaKubernetesLinuxPythonSQLSwitchingTCP/IPUnixC++

Key responsibilities & impact

Diagnose complex failures across robotic hardware, software, controls, Linux, and networks
Analyze logs, telemetry, and system data to recreate failures and establish root causes
Troubleshoot sensors, cameras, actuators, conveyor systems, PLC/HMI interfaces, and calibrations
Develop API integrations and automated support workflows
Use GitHub and approved release processes for software changes
Use AI agents for diagnostics, data analysis, scripting, knowledge retrieval, and documentation
Validate AI outputs, troubleshoot agent interactions, and protect customer data
Lead high-severity incident calls, coordinate responders, and verify recovery with customers
Manage Salesforce cases and Jira issues with timely updates, clear ownership, and complete evidence
Partner with Program and Project Management, Engineering, Supply Chain, and Customer Success teams on technical risks and customer improvement
Coordinate Support, Field Services, and Deployment through commissioning and support handover
Coordinate safe recovery, field work orders, parts replacement and replenishment, and corrective actions through completion
Communicate technical findings, customer impact, and next steps to customers and leadership
Improve restoration times, customer experience, and reliability through measurable corrective actions
Mentor engineers and maintain knowledge articles, standard operating procedures, and runbooks

What you’ll need

Bachelor’s degree in Engineering, Computer Science, or Robotics, or equivalent practical experience
7+ years of relevant experience
3+ years resolving complex robotics or automation issues in a customer-facing role
Strong Linux/Unix administration and robotic hardware diagnostic skills
Network diagnostics across TCP/IP, switching, routing, VLANs, DNS, VPNs, and firewalls
Programming or scripting in Python, Bash, C++, Java, or similar languages
Experience with GitHub
Experience with databases, SQL, log analysis, APIs, and AI agents or coding assistants
Kubernetes cluster management experience
Proven escalation ownership and sustained collaboration across engineering and service teams
Clear communication with customers, executives, and nontechnical stakeholders under pressure
Strong analytical judgment, attention to detail, and prioritization in ambiguous, urgent situations
Less than 5% travel expected; may reach 20% or higher during training