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Customer Service Analyst
Bernoulli Educação. Assist the Customer Service Coordinator in monitoring the team’s daily activities, ensuring compliance with quality and productivity standards .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in monitoring team performance, ensuring compliance with quality standards, and supporting the development of customer service processes. Proficient in identifying training needs and implementing corrective actions to enhance team productivity.
Highest-signal resume keywords
Customer Service Process ImprovementKPI MonitoringCRM System ExperienceMicrosoft Office ProficiencyTraining Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI MonitoringProcess KnowledgeTraining DevelopmentCustomer Service Skills
Soft Skills
CommunicationTeam SupportProblem Solving
Tools & Technologies
CRM SystemsMicrosoft Office
Industry Keywords
Customer ServiceQuality StandardsContinuous ImprovementOnboarding
About the role
Key responsibilities & impact- Assist the Customer Service Coordinator in monitoring the team’s daily activities, ensuring compliance with quality and productivity standards
- Support the management of internal communications
- Monitor the Customer Service team’s performance indicators (KPIs)
- Identify trends and areas for improvement, recommending corrective actions
- Assist with onboarding new team members
- Support the Customer Service team in resolving technical issues
- Identify training needs
- Assist with the development and refresher training of Customer Service Assistants, focusing on processes, tools, and customer service skills
- Participate in the implementation and review of operating procedures
- Ensure the standardization and continuous improvement of Customer Service processes
Requirements
What you’ll need- Completed or ongoing undergraduate degree (preferred)
- Experience with CRM systems (preferred)
- Proficiency in Microsoft Office
- Knowledge of processes
- Availability to work 44 hours per week, Monday through Thursday from 8:00 a.m. to 6:00 p.m. and Friday from 8:00 a.m. to 5:00 p.m.
- Candidates based in Belo Horizonte and surrounding areas for a hybrid work arrangement
Benefits
Comp & perks- Health insurance
- Dental insurance
- Life insurance
- Meal and food allowance on the same card
- Breakfast or afternoon snack at physical locations
- Transportation allowance
- TotalPass and Wellhub (access to gyms and wellness services)
- Birthday day off
- Corporate University
- Support program for expectant parents
- Psychological, legal, financial, and social counseling program
- Wedding gift
- Duo Gourmet
- Bernoulli Benefits Club: access to a network of partners offering discounts on undergraduate and graduate courses, electricity bills, language courses, and much more for you and your family
- Mothers in hybrid roles may work 100% remotely from the sixth month of pregnancy until the child turns one
- Fathers in hybrid roles may work 100% remotely from the child’s birth until the child turns six months