Operations Assistant

Bernoulli Educação

. Track orders from receipt and verification through approval, dispatch, and delivery to customers .

Posted 11/3/2026full-timeBelo Horizonte • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in order tracking and customer support, utilizing the RM Nucleos system and CRM platforms to manage customer data and interactions effectively. Capable of coordinating logistics and maintaining accurate records while providing exceptional service to internal and external stakeholders.

Highest-signal resume keywords

Order TrackingCustomer SupportRM Nucleos SystemCRM PlatformMicrosoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementData EntryAnalysis TrackingRecord KeepingContract Monitoring

Soft Skills

CommunicationProblem SolvingCustomer Service

Tools & Technologies

Microsoft OfficeCRM SoftwareTOTVS RM System

Industry Keywords

LogisticsSupply Chain ManagementTrade ShowsCustomer Registration

About the role

Key responsibilities & impact

Track orders from receipt and verification through approval, dispatch, and delivery to customers
Enter, implement, and track analysis orders in the RM Nucleos system and control spreadsheets
Provide support to internal and external customers by phone, email, and digital platforms, answering questions and providing information
Update customer registration data, records, incidents, and complaints in the CRM platform
Support the registration of new products in the RM Nucleos system
Track contracts, terms and conditions, and supply orders; send PDF documents and monitor the receipt of signed hard copies
Prepare and update customer controls and schedules, including print-run, availability, and payment calendars
Record and track return requests in the RM Nucleos system, keeping information aligned among the customer, dispatch, and verification teams
Support participant reception and registration at trade shows and events

Requirements

What you’ll need

Basic knowledge of Microsoft Office, especially Excel and Outlook
Experience with the TOTVS RM system is preferred

Benefits

Comp & perks

Health insurance
Dental insurance
Life insurance
Meal and food vouchers on the same card
Breakfast or afternoon snack at physical locations
Transportation allowance
Total Pass and Wellhub (access to gyms and wellness services)
Birthday day off
Corporate University
Support program for expectant parents
Psychological, legal, financial, and social guidance program
Wedding gift
Duo Gourmet
Bernoulli Benefits Club: access to a network of partner discounts on undergraduate and graduate programs, electricity bills, language courses, and much more for you and your family
Mothers working in a hybrid arrangement have 100% remote work from the sixth month of pregnancy until the child turns one
Fathers working in a hybrid arrangement have 100% remote work from the child's birth until the child turns six months old