Operations Assistant

Bernoulli Educação

. Handle the operational workflow for orders, including receipt, verification, approval, shipping, and tracking, using email, RM Nucleos, and control spreadsheets .

Posted 11/5/2026full-timeBelo Horizonte • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing operational workflows, customer data, and analysis requests using RM Nucleos and Microsoft Excel. Capable of supporting internal and external customer interactions while maintaining accurate records and facilitating product registrations.

Highest-signal resume keywords

Operational Workflow ManagementCustomer Relationship Management (CRM)Microsoft Excel ProficiencyRM Nucleos System KnowledgeOrder Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Workflow ManagementCustomer Data ManagementOrder ProcessingAnalysis Request TrackingControl Spreadsheet CreationReturn Request Management

Soft Skills

Customer SupportCommunication SkillsTeam Collaboration

Tools & Technologies

Microsoft OfficeRM NucleosCRM Software

Industry Keywords

BSE Trade ShowsProduct RegistrationContract Tracking

About the role

Key responsibilities & impact

Handle the operational workflow for orders, including receipt, verification, approval, shipping, and tracking, using email, RM Nucleos, and control spreadsheets
Support the Educational Support team with the setup, submission, tracking, and delivery of analysis requests using RM Nucleos and Microsoft Excel
Assist internal and external customers by phone, email, and digital platform
Update customer data, records, incidents, and complaints in the CRM
Support the registration of new products in the RM Nucleos system
Track updates to contracts, terms and conditions, and supply orders, and send PDF files by email
Create and update control spreadsheets and customer schedules using Microsoft Excel and CRM
Process and manage return requests in the RM Nucleos system
Participate in BSE trade shows and events, assisting with participant reception and registration

Requirements

What you’ll need

Basic knowledge of Microsoft Office
Knowledge of the TOTVS RM system is desirable

Benefits

Comp & perks

Health insurance
Dental insurance
Life insurance
Meal and food allowance on the same card
Breakfast or afternoon snack at physical locations
Transportation allowance
TotalPass and Wellhub (access to gyms and wellness services)
Birthday day off
Corporate University
Support program for expectant parents
Psychological, legal, financial, and social guidance program
Wedding gift
Duo Gourmet
Bernoulli Benefits Club: access to a partner network offering discounts on undergraduate and graduate courses, energy bills, language courses, and much more for you and your family
Mothers working in a hybrid arrangement may work fully remotely from the sixth month of pregnancy until the child turns one
Fathers working in a hybrid arrangement may work fully remotely from the child's birth until the child turns six months