Admissions Counselor

Bertelsmann SE & Co. KGaA

. Recruit for and administer admissions processes for all online Alliant degree programs .

Posted 11/4/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $27 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing admissions processes and providing exceptional customer service to prospective students. Proficient in utilizing Salesforce and Microsoft Office applications while maintaining high accuracy and attention to detail.

Highest-signal resume keywords

Bachelor's DegreeExperience In College/University AdmissionsSalesforce ProficiencyCustomer Service ExperienceExcellent Typing Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Admissions Process ManagementStudent Interview CoordinationData TrackingRelational Database ExperienceIntegrated Business Software Systems

Soft Skills

Cultural SensitivityTeam PlayerDiscretion And TactComposure Under StressPositive And Supportive Interactions

Tools & Technologies

SalesforceMicrosoft OfficeCampusNexus

Industry Keywords

Higher EducationAdmissions CounselingProspective Student EngagementRecruitment FairsConfidentiality

About the role

Key responsibilities & impact

Recruit for and administer admissions processes for all online Alliant degree programs
Manage inquiries and contact prospective students by telephone, email and live chat
Conduct student interviews
Build relationships with prospective and continuing students, administration, faculty, staff, school districts and professional organizations
Provide admissions counseling to prospective students
Manage the admissions application process
Coordinate interviews between appropriate parties
Provide counseling and customer service throughout the admissions process via telephone, email, live chat and campus visits
Respond to new inquiries promptly and follow phone and email communication strategies
Communicate program offerings and details across degree programs
Track applicant communications using Salesforce and CampusNexus (CNS)
Attend recruitment fairs, conventions and conferences
Coordinate and present program information at open houses, informational webinars, community colleges, graduation fairs and local businesses
Coordinate student interviews with Faculty and/or Program Directors
Deliver weekly reports and admission updates to Program Directors and Director of Admissions
Collaborate with Student Business Services, Financial Aid, Admissions, Student Advising and Scholarships
Perform other related duties as assigned

Requirements

What you’ll need

Bachelor’s Degree from an accredited college or university; or equivalent combination of education and relevant experience
Experience in a college/university admissions department and/or two or more years of customer service, sales or marketing experience
Proficiency with Microsoft Office applications
Proficiency with Salesforce or similar customer relations management system
Experience with integrated business software systems in higher education, including relational databases
Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds
Excellent typing skills, including minimum speed of 40 WPM and accuracy
Proven ability to work effectively as a team player
Highly motivated, focused and results oriented
Ability to exercise discretion and tact and maintain confidentiality
Ability to manage multiple tasks according to deadlines
Ability to maintain composure under high stress conditions
Ability to be optimistic, positive and supportive in interactions
High level of accuracy and attention to detail
Successful completion of a background check, including criminal, prior employment and education verification
Applicants must currently be authorized to work in the United States on a full-time basis

Benefits

Comp & perks

Medical/Prescription
Dental
Vision
Health Care & Dependent Care Flexible Spending Accounts
Voluntary Life and AD&D
Accident, Critical Illness, or Hospital Indemnity Insurance
Legal Plan
Transportation Spending Account
Employee Tuition Waiver
Standard office hours with occasional evening or weekend hours required