Customer Service Representative

Bertelsmann SE & Co. KGaA

. Serve as a primary point of contact for customers, sales representatives, and internal and external business partners .

Posted 11/11/2026full-timeRemote • Maryland • United StatesJuniorMid-Level💰 $45,225 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities with proficiency in SAP and business applications, ensuring accurate order processing and effective communication. Exhibits problem-solving skills and attention to detail while managing multiple inquiries and collaborating with internal teams.

Highest-signal resume keywords

Customer Service ExperienceSAP ProficiencyStrong Communication SkillsProblem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SAPMicrosoft ExcelMicrosoft OutlookOrder ProcessingData AnalysisTicketing SystemsCase ManagementCRM PlatformsResearch SkillsDocumentation

Soft Skills

Organizational SkillsPrioritization SkillsEmpathyListening SkillsJudgment

Tools & Technologies

Business ApplicationsEmail Support PlatformsContact Center SystemsMARC

Industry Keywords

Customer ExperienceOrder FulfillmentShipping CoordinationInquiry ResolutionMultilingual Fluency

About the role

Key responsibilities & impact

Serve as a primary point of contact for customers, sales representatives, and internal and external business partners
Respond to inquiries through phone and email channels
Maintain accurate interaction records and provide timely, professional responses
Research and process customer orders using SAP and related business applications
Investigate order status and fulfillment issues
Research shipment status, delivery concerns, shortages, damages, missing items, and other order-related issues
Coordinate with warehouse, transportation, and internal teams to identify solutions
Communicate order and shipment updates to customers
Collaborate with internal departments and business stakeholders to resolve complex inquiries and fulfillment challenges
Support an exceptional customer experience

Requirements

What you’ll need

High school diploma or equivalent required
Two to three years of prior customer service experience
Strong written and verbal communication skills
Excellent listening, problem-solving, organizational, and prioritization skills
Ability to manage multiple inquiries and deadlines simultaneously
Ability to work independently, exercise sound judgment, take ownership, and collaborate within a team
Proficiency with computers and business applications, including Microsoft Excel and Outlook
Experience with email-based customer support
Ability to learn and navigate multiple systems, research information, analyze data, document findings accurately, and apply established procedures
Experience with SAP and MARC is a plus
Experience with ticketing, case management, contact center, or CRM platforms is preferred
Professional, patient, and empathetic phone presence
Strong attention to detail and commitment to accuracy
Bilingual or multilingual fluency is a plus; German, Japanese, Chinese, Spanish, and French are desirable but not required
Skills assessment may be part of the consideration process

Benefits

Comp & perks

Bonus or profit share contingent on company results
Remote work option
Office-based work option
Monday–Friday schedule, 8:30 a.m.–5:00 p.m. Eastern time
Equal opportunity and affirmative action employment practices