Customer Service Representative

Bertelsmann SE & Co. KGaA

. Serve as a primary point of contact for customers, sales representatives, and internal and external business partners via phone and email .

Posted 10/15/2026full-timeRemote • Maryland • United StatesJuniorMid-Level💰 $45,225 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities by effectively managing inquiries, processing orders, and resolving fulfillment challenges. Proficient in utilizing SAP and Microsoft applications to enhance operational efficiency and ensure accurate documentation.

Highest-signal resume keywords

Customer Service ExperienceSAP ProficiencyMicrosoft Excel ProficiencyProblem-Solving SkillsBilingual Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingData AnalysisDocumentation AccuracyTicketing SystemsCRM Platforms

Soft Skills

Strong Communication SkillsOrganizational SkillsAttention to DetailEmpathetic Phone PresenceTeam Collaboration

Tools & Technologies

SAPMicrosoft OutlookEmail-Based Customer SupportMARC

Industry Keywords

Customer ExperienceFulfillment ChallengesInteraction RecordsOrder Status InvestigationBusiness Applications

About the role

Key responsibilities & impact

Serve as a primary point of contact for customers, sales representatives, and internal and external business partners via phone and email
Maintain accurate interaction records and provide timely, professional responses
Research and process customer orders
Investigate order status and fulfillment issues using SAP and related business applications
Research shipment status, delivery concerns, shortages, damages, missing items, and other order-related issues
Coordinate with warehouse, transportation, and other internal teams to identify solutions and communicate updates to customers
Collaborate with internal departments and business stakeholders to resolve complex inquiries and fulfillment challenges
Support an exceptional customer experience

Requirements

What you’ll need

High school diploma or equivalent required
Some college preferred
Two to three years of prior customer service experience
Strong written and verbal communication skills
Excellent listening, problem-solving, organizational, and prioritization skills
Ability to work independently, exercise sound judgment, take ownership of responsibilities, and collaborate effectively within a team
Proficiency with computers and business applications, including Microsoft Excel and Outlook and email-based customer support
Ability to learn and navigate multiple systems, research information, analyze data, document findings accurately, and apply established procedures to resolve customer issues
Experience with SAP and MARC is a plus
Experience with ticketing, case management, contact center, or CRM platforms preferred
Professional, patient, and empathetic phone presence
Strong attention to detail and commitment to accuracy
Bilingual or multilingual fluency is a plus; German, Japanese, Chinese, Spanish, and French are desirable but not required

Benefits

Comp & perks

Eligible for bonus or profit share, contingent on the company's results
Remote work option
Office-based work option
Monday through Friday working hours