Customer Service Representative – Mass Merch & Chains

Bertelsmann SE & Co. KGaA

. Serve as the first point of phone and email contact for customers, sales representatives, and internal and external customers .

Posted 10/6/2026full-timeRemote • Maryland • United StatesJuniorMid-Level💰 $45,225 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem resolution. Proficient in order fulfillment and support center operations, with the ability to manage multiple tasks efficiently.

Highest-signal resume keywords

Customer Service ExperienceOrder Fulfillment ExperiencePC Proficiency Including Microsoft ExcelEffective Written And Oral Communication SkillsBilingual Or Multilingual Fluency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order FulfillmentCustomer ServicePC ProficiencyMicrosoft ExcelSAP ExperienceMARC Experience

Soft Skills

Organizational SkillsPrioritization SkillsMulti-taskingSelf-starterEmpathic Phone Presence

Tools & Technologies

Microsoft Outlook

Industry Keywords

Support CenterCustomer SupportCustomer InquiriesProblem Resolution

About the role

Key responsibilities & impact

Serve as the first point of phone and email contact for customers, sales representatives, and internal and external customers
Answer inquiries relating to products and pricing
Track orders
Resolve customer problems
Work Monday–Friday, 8:30 a.m.–5:00 p.m.
Support the growing Support Center in Westminster, Maryland

Requirements

What you’ll need

High School diploma or equivalent; some college preferred
2–3 years’ prior customer service experience
Order fulfillment experience; support center experience preferred
Excellent organizational and prioritization skills
Ability to multi-task, work independently, and be a self-starter
PC proficiency including Microsoft Excel
Experience communicating through email; Outlook experience a plus
SAP and MARC experience a plus
Effective written and oral communication skills
Professional, patient, and empathic phone presence
Bilingual or multilingual fluency desired but not required; German, Japanese, Chinese, Spanish, and French mentioned
Ability to develop existing and newly acquired skills to advance within the customer support center along a defined developmental track
Skills assessment may be part of the consideration process

Benefits

Comp & perks

Bonus or profit share, contingent on the company's results
Equal Opportunity Employer and Affirmative Action employer