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Desktop Support Analyst – Warehouse Operations
Bertelsmann SE & Co. KGaA. Provide onsite technical support for warehouse, operations, maintenance, and administrative employees across multiple shifts .
Tech Stack
Tools & technologiesAndroidiOSServiceNow
About the role
Key responsibilities & impact- Provide onsite technical support for warehouse, operations, maintenance, and administrative employees across multiple shifts
- Install, configure, troubleshoot, repair, replace, and deploy Windows workstations, kiosks, monitors, peripherals, and related equipment
- Support RF handhelds, barcode scanners, mobile computers, Android and iOS devices, operational devices, and network, thermal, and label printers
- Support Microsoft 365, Outlook, Teams, internal and web applications, wired and wireless connectivity, and basic network patching
- Support Cisco conference-room audio/video systems and perform routine monthly room checks
- Coordinate with internal IT teams and vendors, escalate critical issues, and maintain ownership through resolution
- Support employee onboarding and offboarding
- Document incidents and requests in ServiceNow
- Receive, inventory, track, and maintain IT equipment and technology assets
- Provide occasional after-hours support and participate in an assigned on-call rotation
Requirements
What you’ll need- 3+ years of desktop, end-user, field, or technical support experience, or an equivalent combination of education and relevant experience
- Strong hands-on experience supporting Windows desktops, laptops, hardware, peripherals, printers, mobile devices, Microsoft 365, and common enterprise applications
- Working knowledge of wired and wireless networking, including connectivity troubleshooting and basic network patching
- Strong troubleshooting skills for hardware, software, device, and connectivity issues
- Excellent customer-service and interpersonal skills
- Ability to prioritize issues based on operational impact, work independently, and collaborate with local and remote IT teams
- Professional, dependable, and comfortable providing hands-on support throughout a warehouse environment
- Ability to regularly walk throughout the facility and connect, disconnect, move, and install equipment weighing up to 50 pounds, with or without reasonable accommodation
- Preferred: technology support experience in warehouse, distribution, manufacturing, logistics, or similar environments
- Preferred: experience with RF handhelds, barcode scanners, mobile computers, and thermal, barcode, label, Zebra, or Printronix printers