Enterprise Account Manager

Bertelsmann SE & Co. KGaA

. Retain, develop, and expand a portfolio of established enterprise healthcare customers across multiple care settings .

Posted 11/11/2026full-timeRemote • North Carolina • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enterprise account management and customer success within the healthcare technology sector, focusing on relationship development, consultative selling, and strategic account growth. Proficient in utilizing Salesforce for pipeline management and forecasting while coordinating cross-functional teams to achieve customer objectives.

Highest-signal resume keywords

Enterprise Account ManagementConsultative SellingSalesforce CRMHealthcare TechnologyProposal Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningPipeline DevelopmentForecasting OpportunitiesCommercial NegotiationContractingRisk ManagementValue-Based SellingCustomer Retention StrategiesCross-Sell and UpsellStakeholder Engagement

Soft Skills

Relationship DevelopmentConsultative ConversationsCommunication SkillsAdaptabilityTeam Coordination

Tools & Technologies

SalesforceCRM Systems

Industry Keywords

Healthcare ServicesEnterprise Healthcare OrganizationsBuyer PrioritiesDecision-Making ProcessesSaaS

About the role

Key responsibilities & impact

Retain, develop, and expand a portfolio of established enterprise healthcare customers across multiple care settings
Build stakeholder relationships and serve as the commercial owner for assigned accounts
Develop account plans covering customer priorities, product utilization, stakeholders, whitespace, competitive risks, renewal exposure, and growth potential
Set objectives for retention, expansion, executive engagement, pipeline development, and customer value
Build relationships with operational, clinical, financial, HR, compliance, learning, procurement, technology, and executive stakeholders
Lead consultative conversations on workforce development, clinical education, compliance, competency, quality, and operational priorities
Identify, qualify, develop, and close expansion opportunities
Maintain an expansion pipeline supporting quota achievement and forecasting
Coordinate discovery, demonstrations, solution design, proposals, business cases, and commercial discussions
Support renewal strategy, retention, and long-term account health
Identify risks and create mitigation, recovery, or escalation plans
Manage proposals, pricing, procurement, mutual action plans, negotiations, contracting, and internal approvals
Use MEDDPICC, value-based selling, or designated methodology to qualify opportunities
Maintain accurate account, opportunity, renewal, risk, pipeline, and forecast information in Salesforce
Provide evidence-based forecasts and communicate decision processes, risks, dependencies, and support needs
Coordinate across Customer Success, Product, Marketing, Solutions, Implementation, Finance, Legal, Security, Deal Desk, Support, and leadership
Share customer feedback and contribute to account-management best practices

Requirements

What you’ll need

7+ years of progressive experience in enterprise account management, enterprise sales, customer success, healthcare technology, healthcare services, SaaS, or related customer-facing roles involving revenue accountability and complex stakeholder engagement
Demonstrated success retaining and growing established customer relationships through expansion, cross-sell, upsell, renewal support, and consultative account development
Experience developing account plans, building pipeline, forecasting opportunities, engaging senior stakeholders, and managing proposals, pricing, procurement, negotiations, and contracting
Experience using Salesforce or a comparable CRM
Knowledge of enterprise healthcare organizations, buyer priorities, and decision-making processes across multiple care settings
Ability to develop and execute account growth plans, identify whitespace, and connect customer needs to measurable business value
Skill in relationship development, consultative selling, proposal and business-case development, commercial negotiation, forecasting, CRM discipline, and portfolio prioritization
Ability to coordinate cross-functional resources around a unified account strategy and adapt across healthcare verticals
Bachelor’s degree in business or healthcare field
Ability to travel approximately 25–50%

Benefits

Comp & perks

Fantastic health and wellness benefits package
Outstanding 401k match
Flexible PTO program
Generous and inclusive parental leave policy
Employer-paid employee portion of the monthly healthcare premium
Flexible work environment with onsite and work from home options
Active Employee Resource Groups open to all employees
Comprehensive onboarding program
Growth and career advancement opportunities
Leadership development, professional development curriculums, and Nanodegree options in technology and data science
Professional development through conference attendance and participation in organizations like NC Tech
Onsite 321 Coffee Shop providing free coffee and pastries to employees