Enterprise Account Manager

Bertelsmann SE & Co. KGaA

. Retain, develop, and expand a portfolio of established enterprise healthcare customers across multiple care settings .

Posted 11/11/2026full-timeMorrisville • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enterprise account management and customer success within the healthcare technology sector, focusing on relationship development, consultative selling, and strategic account planning. Proficient in utilizing Salesforce for managing accounts and forecasting opportunities while driving retention and expansion objectives.

Highest-signal resume keywords

Enterprise Account ManagementConsultative SellingSalesforce CRM ProficiencyStrategic Account PlanningHealthcare Technology Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account PlanningForecasting OpportunitiesProposal DevelopmentCommercial NegotiationPipeline ManagementValue-Based SellingCross-Sell and Upsell StrategiesRisk MitigationCustomer Relationship ManagementRevenue Accountability

Soft Skills

Stakeholder EngagementRelationship DevelopmentAdaptabilityCommunication SkillsCollaboration

Tools & Technologies

SalesforceCRM SystemsBusiness Case DevelopmentLearning Technology SolutionsCompliance Management Tools

Industry Keywords

Healthcare ServicesEnterprise Healthcare OrganizationsIntegrated Delivery NetworksPost-Acute CareBehavioral HealthAmbulatory CareWorkforce DevelopmentQuality ImprovementClinical EducationMulti-Site Healthcare Providers

About the role

Key responsibilities & impact

Retain, develop, and expand a portfolio of established enterprise healthcare customers across multiple care settings
Serve as the commercial owner for assigned accounts
Build stakeholder relationships across operational, clinical, financial, HR, compliance, learning, procurement, technology, and executive functions
Develop and maintain account plans covering customer priorities, product utilization, stakeholder relationships, whitespace, competitive risks, renewal exposure, and growth potential
Set annual and quarterly objectives for retention, expansion, executive engagement, pipeline development, and customer value
Identify, qualify, develop, and close expansion opportunities within assigned enterprise accounts
Coordinate discovery, demonstrations, solution design, proposals, business cases, and commercial discussions
Support renewal strategy, retention, and long-term account health
Identify and mitigate commercial, relationship, adoption, competitive, organizational, and renewal risks
Manage expansion proposals, pricing, procurement, mutual action plans, negotiations, contracting, and internal approvals
Use MEDDPICC, value-based selling, or designated methodology to qualify opportunities
Ensure implementation readiness and effective handoff before closing expansion business
Maintain accurate account, contact, opportunity, renewal exposure, risk, activity, pipeline, and forecast information in Salesforce
Provide evidence-based forecasts and communicate decision processes, risks, dependencies, and support needs
Coordinate with Customer Success, Product, Marketing, Solutions, Implementation, Finance, Legal, Security, Deal Desk, Support, and leadership
Share customer feedback and contribute to account-management best practices
Consistently deliver retention, expansion, revenue, quota, and other commercial objectives

Requirements

What you’ll need

7+ years of progressive experience in enterprise account management, enterprise sales, customer success, healthcare technology, healthcare services, SaaS, or related customer-facing roles involving revenue accountability and complex stakeholder engagement
Demonstrated success retaining and growing established customer relationships through expansion, cross-sell, upsell, renewal support, and consultative account development
Experience developing account plans, building pipeline, forecasting opportunities, engaging senior stakeholders, and managing proposals, pricing, procurement, negotiations, and contracting
Experience using Salesforce or a comparable CRM to manage accounts, activity, opportunities, pipeline, and forecasts
Knowledge of enterprise healthcare organizations, buyer priorities, and decision-making processes across multiple care settings
Ability to develop and execute practical account growth plans, identify whitespace, and connect customer needs to measurable business value
Skill in relationship development, consultative selling, proposal and business-case development, commercial negotiation, forecasting, CRM discipline, and portfolio prioritization
Ability to coordinate cross-functional resources around a unified account strategy and adapt across healthcare verticals
Bachelor’s degree in business or healthcare field
Ability to travel approximately 25–50%
Preferred: experience with health systems, integrated delivery networks, post-acute, senior care, behavioral health, human services, ambulatory care, or other multi-site healthcare providers
Preferred: experience supporting workforce development, learning technology, compliance, competency management, quality improvement, clinical education, or healthcare operations solutions
Preferred: experience with MEDDPICC, mutual action plans, strategic account planning, or value-based selling

Benefits

Comp & perks

Fantastic health and wellness benefits package
Outstanding 401k match
Flexible PTO program
Generous and inclusive parental leave policy
Employer-paid employee portion of monthly healthcare premium
Flexible work environment with onsite and work from home options
Active Employee Resource Groups open to all employees
Comprehensive onboarding program
Growth and career advancement opportunities
Leadership development programs
Professional development curriculums
Nanodegree options in technology and data science
Conference attendance and participation in organizations like NC Tech
Onsite 321 Coffee Shop providing free coffee and pastries