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Strategic Account Manager, Enterprise Healthcare
Bertelsmann SE & Co. KGaA. Develop and execute comprehensive strategic account plans for Relias’ largest healthcare system customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing strategic account plans for enterprise healthcare organizations, with a strong focus on building executive relationships and leading complex negotiations. Proficient in managing sales pipelines, forecasting, and driving customer success initiatives.
Highest-signal resume keywords
Enterprise Sales ManagementStrategic Account PlanningComplex NegotiationsExecutive Relationship ManagementHealthcare Technology Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Pipeline ManagementForecastingAccount Strategy DevelopmentBusiness Case DevelopmentMEDDPICC MethodologyCommercial PlanningStakeholder EngagementConsultative SellingCross-Functional CoordinationCustomer Needs Assessment
Soft Skills
Influencing SkillsMentoringCoachingCommunication SkillsLeadership
Tools & Technologies
SalesforceBusiness Intelligence ToolsPresentation SoftwareCollaboration PlatformsCRM Systems
Industry Keywords
Healthcare SystemsIntegrated Delivery NetworksSaaSClinical EducationWorkforce DevelopmentQuality ImprovementComplianceHealthcare OperationsMulti-Site Provider OrganizationsAcademic Medical Centers
About the role
Key responsibilities & impact- Develop and execute comprehensive strategic account plans for Relias’ largest healthcare system customers
- Serve as the primary commercial leader for assigned accounts
- Build executive relationships across operational, clinical, financial, HR, compliance, learning, procurement, and technology stakeholders
- Identify, qualify, and advance expansion opportunities
- Develop and maintain healthy sales pipelines and accurate forecasts
- Manage customer retention, renewals, expansion, revenue objectives, and long-term partnership growth
- Facilitate strategic discussions on workforce development, clinical education, compliance, quality, organizational effectiveness, and healthcare transformation
- Create executive presentations, communication materials, business cases, value analyses, and recommendations
- Lead strategic pursuits, proposals, procurement, negotiations, contracting, and mutual action plans
- Coordinate Customer Success, Product, Marketing, Solutions, Implementation, Finance, Legal, Security, Deal Desk, and executive stakeholders
- Manage customer risks, escalations, recovery efforts, governance, and account reviews
- Maintain opportunity, forecasting, renewal, risk, pipeline, and account activity information in Salesforce and related systems
- Use MEDDPICC and other enterprise sales methodologies
- Support onboarding, mentoring, coaching, enablement, strategic initiatives, and process improvements
- Assume formal people, portfolio, pod, or segment leadership when assigned
Requirements
What you’ll need- 12+ years of experience in enterprise sales, strategic account management, customer success, consulting, healthcare technology, healthcare services, SaaS, or related customer-facing roles involving complex stakeholder engagement, revenue accountability, and executive relationship management
- Experience developing and executing strategic account growth plans for complex enterprise organizations
- Demonstrated success leading complex commercial negotiations and enterprise sales activities
- Knowledge of enterprise healthcare organizations, business priorities, and decision-making processes
- Ability to develop and execute enterprise account strategies
- Skill in building executive relationships and influencing complex stakeholder groups
- Ability to identify, qualify, and advance enterprise growth opportunities
- Skill in developing executive narratives and business cases
- Ability to orchestrate cross-functional resources around a unified account strategy
- Skill in leading complex enterprise sales cycles and negotiations
- Ability to assess customer business needs and position solutions consultatively
- Skill in forecasting, pipeline management, and commercial planning
- Ability to mentor peers and contribute to organizational capability building
- Bachelor’s degree in business or healthcare field
- Ability to travel approximately 25–50%
- Preferred: experience with large healthcare systems, integrated delivery networks, academic medical centers, multi-site provider organizations, or complex healthcare environments
- Preferred: experience supporting workforce development, learning technology, compliance, competency management, quality improvement, clinical education, or healthcare operations
- Preferred: experience with MEDDPICC, mutual action plans, strategic account planning, value-based selling, cross-functional initiatives, mentoring, or leadership capacities
Benefits
Comp & perks- Fantastic health and wellness benefits package
- Outstanding 401k match
- Flexible PTO program
- Generous and inclusive parental leave policy
- Relias pays for the employee portion of the monthly healthcare premium
- Flexible work environment with onsite and work from home options
- Active Employee Resource Groups open to all employees
- Comprehensive onboarding program
- Growth and career advancement opportunities
- Leadership development programs
- Professional development curriculums
- Nanodegree options in technology and data science
- Professional development through conference attendance and participation in organizations like NC Tech
- Onsite 321 Coffee Shop providing free coffee and pastries to employees