Program Manager

Best Buddies International

. Work with communities to advance Best Buddies’ mission through school- and community-based Friendship Programs .

Posted 10/17/2026full-timeMatthews • North Carolina • United StatesJuniorMid-Level💰 $39,000 - $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in volunteer management and community engagement, with a strong focus on communication, relationship-building, and program impact assessment. Proficient in utilizing various communication platforms and social media to promote organizational goals and support volunteer growth.

Highest-signal resume keywords

Volunteer ManagementStrong Oral And Written Communication SkillsSocial Media ProficiencyProject And Time Management SkillsBest Buddies Program Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Integrity MaintenanceProgram Impact AssessmentFundraising SupportChapter Leadership DevelopmentRisk Policy Communication

Soft Skills

AdaptabilityRelationship-BuildingInitiativeTeam CollaborationSelf-Assessment

Tools & Technologies

BeneMicrosoft OutlookSalesforceMicrosoft Office SuiteSocial Media Platforms

Industry Keywords

Intellectual And Developmental DisabilitiesCommunity-Based ProgramsFriendship ProgramsVolunteer EngagementFundraising Events

About the role

Key responsibilities & impact

Work with communities to advance Best Buddies’ mission through school- and community-based Friendship Programs
Support chapters through consistent communication using virtual networks, online platforms, and in-person meetings
Provide mission-focused guidance and support to chapter members and volunteers
Provide information on web-based resources and training opportunities
Track reporting and chapter updates using online platforms
Communicate programmatic goals, responsibilities, and risk policies, including chapter dues, buddy pair matching, and chapter leadership development
Support volunteer growth throughout their academic and post-secondary careers, including the Best Buddies Jobs program
Manage state citizen matches and support or cultivate corporate chapters
Host community trainings, including corporate partner, ambassador, and e-Buddies trainings
Support awareness and promotion through social media and other marketing efforts
Represent Best Buddies through public speaking, community involvement, and other initiatives
Support stewardship efforts by reporting on volunteer engagement, friendship matches, and program impact
Communicate volunteer opportunities in organization-wide marketing campaigns
Promote adherence to the Best Buddies style guide
Advance local, state, and national fundraising efforts and support fundraising events
Provide program impact data for fundraising proposals and donor reporting
Ensure chapter participation in the Annual Best Buddies Leadership Conference and state Friendship Walk
Follow Best Buddies processes, policies, and procedures, including incident reporting
Use Bene, Microsoft Outlook, social media, and Salesforce to communicate with participants and the community
Maintain data integrity and tracking in all systems
Follow professional standards in the Best Buddies Staff Policy Handbook

Requirements

What you’ll need

Bachelor’s degree or 2 years relevant experience in volunteer management
Best Buddies program experience a plus
Comfortable engaging with people with intellectual and developmental disabilities (IDD), including youth and adults
Adaptable and able to quickly and effectively develop and balance multiple relationships and get results from a variety of people
Basic project and time management skills
Strong oral and written communication skills
Strong initiative, drive for results, and self-assessment skills
Ability to work independently and as part of a team
Clear understanding of multiple communication platforms and proficient use of social media
Familiarity with Microsoft Office Suite
Willing and able to travel frequently, use a personal cell phone, and work evenings and weekends as necessary
Access to an automobile with applicable insurance or other reliable transportation
Ability to use Bene, Microsoft Outlook, social media, and Salesforce
Ability to maintain confidential and sensitive information and participant PII
Ability to maintain data integrity and tracking in all systems

Benefits

Comp & perks

Comprehensive and generous benefits program
Financial security benefits
Health and wellness benefits
Time off