Customer Support Specialist, Turkish Market

Best Service Team

. Act as the first point of contact for Turkish-speaking customers via phone, email, and chat.

Posted 10/10/2026full-timeRemote • Turkey, Azerbaijan, Uzbekistan, CyprusMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Fluency in Turkish and English is essential for effective communication with customers. Strong problem-solving abilities and proficiency in customer service software are critical for providing timely solutions and maintaining customer satisfaction.

Highest-signal resume keywords

Fluency In TurkishFluency In EnglishCustomer Support ExperienceStrong Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service Software ProficiencyCRM DocumentationProduct KnowledgeMulti-Tasking AbilityFast-Paced Environment Adaptability

Soft Skills

Active ListeningEmpathyProfessional DemeanorCollaboration

Industry Keywords

Customer InquiriesCustomer InteractionsCustomer Relationship ManagementCustomer ComplaintsFlexible Hours

About the role

Key responsibilities & impact

Act as the first point of contact for Turkish-speaking customers via phone, email, and chat.
Provide accurate information and solutions to customer inquiries in a timely manner.
Listen actively to customer issues and concerns, demonstrating empathy and understanding.
Document customer interactions and feedback in our customer relationship management (CRM) system.
Collaborate with team members and other departments to resolve complex customer issues.
Participate in training and development sessions to enhance product knowledge and customer service skills.
Maintain a positive and professional demeanor while handling customer complaints or challenges.

Requirements

What you’ll need

Fluency in Turkish and English, both written and spoken.
Previous experience in customer support or a related field is preferred.
Strong communication skills, with the ability to convey information clearly and effectively.
Proficiency in using computer applications and customer service software.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong problem-solving skills and a customer-first mindset.
Availability to work flexible hours, including weekends and holidays if needed.

Benefits

Comp & perks

Join us on an exciting journey to shape and revolutionize a new brand in the market
Kick off your birthday month with a bang! Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team.
Receive 100% of your salary for 14 days of sick leave per year.
Enhance your language skills with our free online English courses.
Join our complimentary Book Club sessions, available in Russian & English
Experience lively virtual team-building activities—because work should be fun!