Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
BETSOL

Telephony Operations Engineer

BETSOL

. Administer and support enterprise voice platforms, primarily Cisco and Microsoft Teams, with some Avaya and Five9 .

Posted 9/15/2026full-timeRemote • IndiaMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering and supporting enterprise voice platforms, particularly Cisco and Microsoft Teams, while effectively managing ServiceNow ticketing and user support workflows. Strong troubleshooting and documentation skills are essential for resolving provisioning issues and collaborating with cross-functional teams.

Highest-signal resume keywords
Cisco Voice Platform AdministrationMicrosoft Teams SupportServiceNow Ticket ManagementTroubleshooting and DocumentationTelecom Lifecycle Management

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Provisioning ExperienceMACD ActivitiesVoice Operations AutomationL2 TroubleshootingDiagnostic Tools
Soft Skills
Collaboration SkillsAttention to DetailKnowledge SharingMentoring
Tools & Technologies
ServiceNowWiresharkRiverbed AternityNectarFive9
Industry Keywords
Enterprise Voice PlatformsCCaaSMulti-Vendor EnvironmentsOperational Procedures

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Administer and support enterprise voice platforms, primarily Cisco and Microsoft Teams, with some Avaya and Five9
  • Resolve routine provisioning and service issues across multi-vendor environments
  • Escalate issues requiring deep diagnostic/root-cause analysis to L2 engineers
  • Manage ServiceNow queues, ticket documentation, and user support workflows
  • Handle user provisioning, deprovisioning, phone service modifications, and new service deployments
  • Execute telecom lifecycle activities including adds, moves, changes, and deletions
  • Collaborate with IT, network, vendors, and business teams
  • Maintain documentation and operational procedures
  • Provide mentoring, knowledge sharing, and operational support during standard Eastern-time business hours

Requirements

What you’ll need
  • 3–5 years of hands-on provisioning/administrative (MACD) experience on enterprise voice platforms
  • Cisco and Microsoft Teams experience required; Avaya or Five9 experience is a plus
  • ServiceNow ticket and queue management
  • Strong troubleshooting, documentation, and collaboration skills
  • Comfortable working standard Eastern-time business hours
  • High attention to detail
  • Ability to precisely follow documented setup and provisioning procedures
  • Diagnostic and monitoring tools such as Wireshark, Riverbed Aternity, and Nectar preferred
  • Five9 or other CCaaS platform exposure preferred
  • Prior L2/engineering-level troubleshooting experience preferred
  • Familiarity applying AI and automation to voice operations preferred

Benefits

Comp & perks
  • Remote work
  • No on-call rotation
  • Standard Eastern-time business hours
  • Mentoring and knowledge-sharing opportunities