Health Coach

Better Health Group

. Conduct proactive telephone outreach to support engagement in healthcare services, preventive care, and follow-up activities .

Posted 10/22/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient outreach, care coordination, and medication adherence while ensuring compliance with HIPAA regulations. Proficient in utilizing healthcare technology and fostering effective communication between patients and providers.

Highest-signal resume keywords

Patient OutreachCare CoordinationTransitional Care ManagementMedication AdherenceSocial Determinants of Health

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare OperationsPreventive CareElectronic Medical RecordsPatient Management SystemsDocumentationAppointment CoordinationCritical ThinkingProblem-SolvingTime ManagementAttention to Detail

Soft Skills

Interpersonal SkillsPatient EngagementVerbal CommunicationWritten CommunicationOrganizational Skills

Tools & Technologies

Google WorkspaceHealthcare Technology

Industry Keywords

HIPAA ComplianceCultural DiversityHealth PromotionPublic HealthCustomer Service

About the role

Key responsibilities & impact

Conduct proactive telephone outreach to support engagement in healthcare services, preventive care, and follow-up activities
Facilitate Transitional Care Management outreach after hospital discharges or qualifying healthcare events
Coordinate follow-up appointments and communication between patients and healthcare providers
Support reduction of avoidable hospital readmissions by reinforcing discharge instructions and identifying barriers to follow-up care
Schedule Annual Wellness Visits and other preventive care appointments
Conduct Social Determinants of Health surveys and refer identified concerns to appropriate resources or internal teams
Support medication adherence by confirming prescription fills and coordinating with pharmacies, providers, and internal teams
Educate patients about healthcare benefits, resources, and services
Document outreach, appointment coordination, barriers, and follow-up activities in designated systems
Collaborate with clinical and operational teams to escalate concerns and support continuity of care
Maintain patient confidentiality and comply with HIPAA, organizational policies, and care coordination protocols
Perform additional duties as assigned
Report to the Manager, Operations

Requirements

What you’ll need

High school diploma or equivalent required
Associate's or bachelor's degree in healthcare, health promotion, public health, psychology, or a related field preferred
1+ year of experience in healthcare, patient outreach, care coordination, health coaching, customer service, or a related field preferred
Familiarity with healthcare operations, preventive care, Transitional Care Management (TCM), medication adherence, and Social Determinants of Health (SDOH) preferred
Strong interpersonal and patient engagement skills
Excellent verbal and written communication skills
Strong organizational and time-management skills
Strong critical thinking and problem-solving skills
Ability to work independently and collaborate with cross-functional teams
Proficiency with Google Workspace (Drive, Docs, Sheets, Slides)
Ability to navigate electronic medical records, patient management systems, and other healthcare technology
Strong attention to detail, accountability, and timely completion of outreach activities
Ability to maintain confidentiality and handle protected health information in accordance with HIPAA
Appreciation of cultural diversity and sensitivity toward served patient populations
Ability to perform the stated physical requirements, including extended sitting, computer and telephone use, and occasional standing, walking, bending, and reaching